Technical Client Success Manager (Institutional Clients)

Captar Partners Limited; Hong Kong; Hybrid; HKD 600,000 - 900,000; Full time

Benefits offered by this job

Pioneer regulated stablecoin issuer

High visibility role

Collaboration with product/engineering

Competitive compensation

Job summary

Captar Partners Limited is hiring a Technical Client Success Manager (Institutional Clients) in Hong Kong to lead onboarding, deployment, and ongoing success for enterprise clients accessing regulated stablecoins. The role requires hands-on API integration, deep collaboration with product and engineering, and strong commercial acumen to ensure value realization for institutional partners.

You will work hybrid in Hong Kong with a client-facing, technically sophisticated remit.

Qualifications

• Bachelor's degree in a technical field is required.
• 5+ years in Customer Success or Technical Account Management for enterprise/SaaS.
• Proven track record with financial institutions or strategic accounts.
• Knowledge of blockchain, digital assets, and stablecoins is a plus.
• Strong written and verbal English and Chinese (Mandarin/Cantonese).

Responsibilities

• Lead onboarding, deployment, and integration for institutional clients (Authorised Distributors).
• Coordinate API integrations, configuration, and pre-production testing.
• Develop implementation roadmaps and client success plans.
• Collaborate with Operations, Product, and Engineering to ensure value delivery.
• Deliver enablement sessions, create education materials, and monitor adoption metrics.

Skills

Customer Success

Technical AM

API Integrations

Enterprise SaaS

Stakeholder Mgmt

Bilingual EN/CN

Client Onboarding

Education

Bachelor's in Computer Science or Engineering

Tools

Jira

SQL

JSON/XML

AWS

Job description

Technical Client Success Manager (Institutional Clients)

Location: Hong Kong (Hybrid / On-site)

Industry: Fintech / Digital Assets / Regulated Stablecoins

Reporting to: Chief Commercial Officer

About the Company

Our client is a Hong Kong-based joint venture established in 2025 and among the first entities to receive a Stablecoin Issuer Licence from the HKMA under the new Stablecoins Ordinance. The company is focused on building and advancing a regulated HKD stablecoin to support the digital economy, international payments, and cross-border capital flows.

About the Role

We are seeking an experienced, technically strong Client Success Manager to support institutional clients (Authorised Distributors) through their onboarding journey and ongoing use of the company’s core platforms to access regulated stablecoins.

This role requires hands‑on capability in technical configurations and integrations (e.g. API), strong enterprise/institutional client-facing experience, and a collaborative mindset to work effectively with internal and external stakeholders across Client Coverage, Operations, Product, and Engineering.

You will be instrumental in ensuring smooth platform deployment and implementation, and that clients and partners realise ongoing value from using the company’s regulated stablecoin infrastructure.

Key Responsibilities

Onboarding, Deployment & Implementation

• Serve as the primary technical contact for setup and implementation activities during new client onboarding
• Support pre-production testing, account configuration, API integration, and other platform setup/demo activities
• Develop implementation roadmaps and client success plans
• Partner closely with clients, operations, and product teams to ensure a smooth implementation experience
• Optimise and accelerate end-to-end onboarding lead time and time-to-value

Client-Centric Advisory & Enhancement

• Act as the primary technical support contact for clients throughout their account relationship
• Troubleshoot technical, integration, or configuration issues; collaborate with product, engineering, and client teams to resolve complex challenges
• Proactively seek and compile client feedback on platform and product enhancements
• Share client insights and feature suggestions with product and engineering teams in periodic internal reviews
• Partner closely with the client coverage team to identify opportunities to deliver add‑on services

Ongoing Adoption & Client Success

• Deliver client enablement sessions, workshops, and best‑practice guidance
• Create education materials to support existing and new clients’ use of the platform; where appropriate, assist with client‑facing artefacts such as API documentation
• Ensure clients achieve agreed business and technical outcomes
• Monitor and track clients’ product usage, adoption metrics, ticket volume, average time‑to‑resolution, etc., in periodic reporting
• Drive client maturity and long‑term solution optimisation

Other

• Assist in other business development initiatives, client assessments and reviews, and ad hoc tasks as required

Qualifications & Experience

• Holder of a degree in a relevant technical discipline (e.g. Computer Science, Engineering, Information Systems)
• 5+ years of experience in Customer Success or Technical Account Management roles supporting enterprise/institutional SaaS, cloud, AI, or data analytics solutions
• Proven track record managing major financial institutions, corporates, and strategic accounts
• Relevant knowledge of blockchain technologies, digital assets, and stablecoins
• Excellent verbal and written skills in English and Chinese (both Mandarin and Cantonese)
• High agency, intellectually curious, organised, and strong problem‑solving skills
• Ability to work effectively both independently and as part of a team
• Approachable, attentive, able to work under stress, and maintains a positive attitude
• Proficiency in common office productivity tools (e.g. Microsoft Office suite)

Technical Requirements

• Strong understanding of:
  • APIs, cloud platforms (e.g. AWS), data & analytics platforms
  • Project management tools (e.g. Jira)
  • Enterprise and financial institution software architecture
• Familiarity with common programming languages and data formats, such as:
  • SQL, HTML, JavaScript, Python
  • JSON, XML
• Blockchain-native languages such as Solidity and Rust are strongly preferred

What’s On Offer

• Opportunity to join a pioneer regulated stablecoin issuer in Hong Kong
• High‑visibility role working directly with institutional clients and senior leadership
• Close collaboration with product, engineering, and commercial teams in a fast-growing fintech environment
• Competitive compensation package commensurate with experience

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.