Client Experience & Operations Intern — Drive Real Impact

OSL; Hong Kong; On-site; HKD 89,000 - 167,000; Full time

Job description

Are you looking for an internship where you can actually build things, solve complex problems, and see the direct impact of your work on day one?

At OSL, we are reshaping the digital asset and fintech landscape. As a Client Experience Intern, you won't just be answering tickets or filing paperwork. You will join a lean, high-velocity team working directly with the Client Experience (CX) Lead. This role offers high ownership and a cross-functional vantage point, allowing you to collaborate across Product, Engineering, Compliance, Trading, and Sales teams in an SFC-licensed, regulated financial institution serving institutional and VIP clients.

What You’ll Do

Instead of predictable daily routines, your work will span three core pillars:

• Process Optimization & Value Delivery: Identify operational bottlenecks and permanently fix them. You’ll design and implement structured solutions for onboarding pipelines, SLA tracking, and automation workflows.
• Cross-Functional Incident Response: When unexpected operational glitches occur, you’ll step in to coordinate across technical and business teams, driving rapid problem resolution.
• Salesforce Product Management: Act as the internal Product Manager for our Salesforce platform, which supports over 100 internal users. You will gather requirements, design workflows, write technical specs, and coordinate rollouts with our engineering team.

What You’ll Gain

• Highly Quantifiable Resume Value: Everything you deliver here is measurable. You will exit this internship with concrete metrics (hours saved, SLAs improved) that make your CV stand out.
• Regulated Institutional Exposure: Gain rare, hands-on experience navigating the compliance and operational complexities of a premier licensed digital asset platform.
• Senior Leadership Visibility: Work closely with leadership, build a strong industry network, and earn impactful reference letters based on your output.

Who We Are Looking For

We are looking for an academically sharp, highly driven individual who brings momentum into the room, rather than waiting for instructions.

Qualifications:

• Education: Current undergraduate or recent graduate with a strong academic track record in Business, Finance, Economics, Communications, or a related discipline.
• Language Skills: Full professional fluency in written and spoken English and Mandarin is required.
• Prior Experience: Previous internship or part-time experience in management consulting, business analysis, project management, or operations improvement is highly preferred.
• Industry Interest: A keen interest in financial services, fintech, or digital assets (prior crypto experience is a plus but not mandatory).

Core Attributes:

• Structured Thinker: You can walk into a messy, undefined situation, break it down logically, and build a clean, repeatable process out of it.
• Comfort with Ambiguity: You thrive in fast-paced environments where priorities can shift rapidly, and you can dynamically reprioritize your workload with ease.
• Bias for Action: You are eager to find a pain point, own the solution, and demonstrate measurable output within your first two months.

OSL is the first SFC-licensed digital asset platform in Hong Kong and a PayFi innovator. Through stablecoin payments, cross-border settlement and global licensing, we are building the next-generation payments network. Stablecoins have become everyday money across emerging markets and are widely viewed as blockchain’s “killer app,” with industry focus shifting from token issuance to real-world consumer and enterprise payment adoption. The strongest growth lies in cross-border B2B payments, where providers embedding stablecoins into corporate settlement flows can capture significant volume and float. Long-term defensibility comes from regulatory licences, banking partners and cross-border corridors.

OSL holds or has acquired licences in Hong Kong, Japan, Australia, Bermuda and Indonesia, and is expanding into Europe, Brazil, Southeast Asia and Africa through acquisitions and licence applications. With OSL Pay and StableX, we embed stablecoin settlement into bank accounts and card networks, support 150+ digital assets, and provide 24/7 fiat–stablecoin conversion. As a regulated pioneer with a startup mindset, we believe the future of payments will be driven by real adoption and scalable deployment, not technology narratives. We welcome builders who are passionate about crypto and payments to join us in shaping compliant, global payment infrastructure.