Technical Account Manager

Vincere; Hong Kong; On-site; HKD 737,000 - 1,106,000; Full time

Job summary

Vincere in Singapore is seeking an experienced Technical Account Manager to serve as the trusted technical advisor for our established customers. This role blends deep technical discussions with hands-on collaboration across product, engineering, and support teams to ensure successful AI infrastructure deployments.

You’ll work at the intersection of cutting-edge AI workloads and real customer outcomes, shaping how regional clients scale deployments and optimize performance.

Qualifications

• Proven experience as Technical Account Manager or Solutions Architect.
• Fluent written and spoken English and Mandarin.
• Strong relationship-building and technical depth.

Responsibilities

• Serve as the go-to technical contact for established customers, resolving issues beyond standard support.
• Partner with Customer Success, Support, Project Management, and Product Engineering to keep customers running smoothly.
• Help customers size and scope infrastructure for demanding AI workloads.
• Guide customers through technical reviews, capacity planning, performance monitoring, and system health checks.
• Coordinate critical incident escalations and onboarding handovers.

Skills

English

Mandarin

Tools

Jira

Job description

Technical Account Manager

Full Time | Singapore based

We're looking for an experiencedTechnical Account Managerto become the trusted technical advisor for our established customers. This is a hands-on role for someone who's just as comfortable in a deep technical conversation with a customer's engineering team as they are coordinating across internal product, engineering, and support functions.

You’ll work at the intersection of cutting-edge AI infrastructure and real customer outcomes, solving problems that matter, for organizations shaping the future of AI in the region.

Why This Role

You’ll work alongside top-tier engineers, architects, and customer success professionals, supporting infrastructure that's directly powering some of the region's most advanced AI platforms. If you love combining deep technical expertise with real customer relationships, this is your seat at the table.

What You’ll Be Doing

• Serve as the go-to technical contact for established customers, resolving issues that go beyond standard support
• Partner closely with Customer Success, Support, Project Management, and Product Engineering teams to keep customers running smoothly
• Help customers and Sales size and scope infrastructure for demanding AI workloads
• Guide customers through technical reviews, capacity planning, performance monitoring, and system health checks
• Support the coordination of critical incident escalations and customer onboarding handovers

What You’ll Bring

• Proven experience as a Technical Account Manager or Solutions Architect
• Fluent written and spoken English and Mandarin, to support our regional customer base
• Strong relationship-building instincts, paired with genuine technical depth
• Solid understanding of cloud infrastructure, AI/ML/LLM technologies, and AI cluster hardware
• Comfort working with ticketing systems like Jira

Nice to have

• Experience at a Neocloud, HPC, Cloud, Infrastructure, or MSP-style organization
• Familiarity with ITIL or similar service frameworks