Team Leader (Deskside Support)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Job summary

A consulting firm based in Hong Kong is seeking a Team Leader (Deskside Support) to manage on-site support operations. Responsibilities include installation, troubleshooting, and providing technical assistance for desktops and laptops. Candidates should have a diploma in IT or a related field, preferably with MCSE/MCTS/MS900 certifications. The role requires strong communication skills and at least one year of relevant IT support experience. Join a dynamic team in a fast-paced environment.

Qualifications

• Holder of MCSE/MCTS/MS900 is preferred.
• At least 1 year relevant experience in IT support, system administration and networking.

Responsibilities

• Perform on‑site deskside support including IMAC, desktops and laptops installation, image cloning, hardware/software troubleshooting.
• Provide technical support of daily deskside support and problem resolution.

Skills

Support experiences on deskside / network support

Good communication skill

Problem solving

Analytical

Interpersonal

Motivated and can work under pressure

Education

Diploma or above in Computer Science, Information Technology, or related disciplines

Job description

SW8405 |17 Nov 2022 Team Leader (Deskside Support)

Responsibilities

• Perform on‑site deskside support including IMAC, desktops and laptops installation, image cloning, hardware/software troubleshooting, follow‑up action, coordination and escalation
• Good knowledge of Microsoft Windows operating systems technologies
• Provide technical support of daily deskside support and problem resolution

Qualifications

• Education background: Diploma or above in Computer Science, Information Technology, or related disciplines
• Qualification: Holder of MCSE/MCTS/MS900 is preferred
• Skills: Support experiences on deskside / network support, Windows patch support
• Good communication skill for daily operation
• Problem solving, analytical, interpersonal, motivated and can work under pressure
• IT working experience: At least 1 year relevant experience in IT support, system administration and networking