System Analyst: AI Hotline & LLM/ASR Projects

CL Technical Services Ltd.; Hong Kong; On-site; HKD 609,000 - 730,000; Full time

Benefits offered by this job

Health insurance

Job summary

CL Technical Services Ltd. in MongKok seeks a System Analyst to support project management and the rollout of an AI-enabled hotline system. You will coordinate technical work, monitor contractors, and liaise with vendors and internal teams to ensure successful delivery.

The role requires a Higher Diploma or above in Computer Science, at least four years in IT, and solid GCIS/DCI system implementation experience with multiple interface-rich projects.

Qualifications

• Higher Diploma or above in Computer Science or related subjects.
• At least 4 years' experience in IT industry.
• Solid system implementation experience in GCIS or DCI environment.
• At least 2 implementation projects requiring interfacing with other systems.
• Experience in ensuring contractor work quality and progress for outsourced development and implementation projects.
• Experience in testing planning/review including SIT, UAT, load/stress test, regression test and nursing support.
• Experience in system implementation involving LLMs and ASRs is desirable.

Responsibilities

• To provide technical and administrative support to users on the project management, system development and implementation of an AI enabled hotline system for success rollout.
• To monitor contractor in ensuring their work and deliverables.
• To provide technical coordination and support including but not limited to configuration, application submission, on-site inspection, troubleshooting and testing for internal and other external services.
• To provide technical advice to users and support teams on the procurement.
• To liaise with the internal teams, vendors and other Departments on project issues/matter.
• To carry out other duties as assigned by the supervisor.

Skills

SIT testing

UAT testing

Load testing

Regression testing

Contractor management

System integration

Project coordination

Education

Higher Diploma or above in Computer Science or related subjects

Tools

GCIS

DCI environment

LLMs

ASR models

Job description

CL Technical Services Ltd. in MongKok seeks a System Analyst to support project management and the rollout of an AI-enabled hotline system. You will coordinate technical work, monitor contractors, and liaise with vendors and internal teams to ensure successful delivery.

The role requires a Higher Diploma or above in Computer Science, at least four years in IT, and solid GCIS/DCI system implementation experience with multiple interface-rich projects.