Style Advisor (Sales Associate) - Harbour City

Zegna; Hong Kong; On-site; HKD 335,000 - 580,000; Full time

Job summary

Zegna Hong Kong is seeking passionate Style Advisors to elevate the luxury shopping experience. You will guide clients through heritage storytelling and Italian tailoring concepts, embodying the Brand Ambassador role in a premium environment.

With a minimum of 2 years in luxury retail and a CRM mindset, you will engage customers, build profiles, and support store operations while upholding Zegna’s standards of service and presentation.

Qualifications

• At least 2 years of full-time luxury sales experience in retail luxury brand with CRM mindset
• Excellent communication skills and listening skills in customer centricity
• Aesthetic consciousness of colour combination
• Fluent in Cantonese, Mandarin and English

Responsibilities

• Provide memorable luxury customer service experience by conveying brand messages and values through storytelling to create an emotional connection and promote brand loyalty.
• Guarantee selling flow and build intimate knowledge of client preferences and contact information.
• Resolve customer issues or complaints with empathy following Zegna policies.
• Actively communicate customer, product and store information to the broader store team.
• Assist in store operations tasks including stock, inventory, cashiering, reporting and guest service.
• Support closing sales and processing transactions.
• Maintain in-store visual merchandising adherent to Zegna guidelines.

Skills

Luxury sales experience

Communication

Listening skills

Aesthetic sense

Fluent in Cantonese, Mandarin, English

Job description

We are looking for passionate, sophisticated individuals to join our team as Style Advisor. If you are a professional with a background in luxury fashion and a genuine desire to master the art of Italian tailoring and made‑to‑measure expertise, we invite you to help us define the future of modern menswear.

As a Style Advisor, you will stand at the very centre of our organization, transform the store visit into a memorable luxury shopping experience and safeguard the growth and longevity of our Brand as Brand Ambassador.

Your role will be to engage the customers in their discovery of our heritage through storytelling and creating an atmosphere of passion, energy and enthusiasm for the Zegna collections.

• Provide memorable luxury customer service experience by:
• Conveying a brand messages and values through storytelling to create an emotional connection and promote brand loyalty and leverage “Zegna Stories” to support and enhance the selling ceremony
• Guaranteeing Selling Flow execution to understand the client and build intimate knowledge of preferences, contact information, and lifestyle to develop customer profiles
• Demonstrating agility in responding to different customer types, using flexibility in conversational style and approach
• Offer personalized service as part of the Zegna experience, to meet the customer’s current and future needs
• Proactively developing a continued trustworthy customer relationship with Zegna, (e.g. CRM after sales activities including Thank You notes and Follow-up phone calls).
• Takes ownership of resolving & escalating customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage and repair, global return policies etc.

Team Spirit

• Actively communicate customer, product and other store information to the broader store team to ensure customer and business needs are met
• Role model good team work to enhance the overall team moral to create an enthusiastic and engaged sales force environment
• Proactively learning & take store operation role as assigned by the Store Manager

Brand Presentation

• Demonstrates consistently high standards of personal grooming in accordance to Zegna uniform and grooming standards and guidelines
• Follows Zegna product and gift packaging standards and guidelines to ensure Zegna luxury and quality image
• Maintain cleanliness and tidiness of the store environment and product displays
• Ensure in-store visual merchandising adheres to Zegna Visual Merchandising guidelines: support window displays as required, demonstrating strong accountability for every aspect of the overall store including back of the house operations

Store Operations

• Adhere to Zegna store operations and time and attendance policies and standards
• Follow the directions of the Store Manager or appointed team member on store operational tasks that includes but not limited to stock room, inventory, cashiering, reporting duties, guest beverage service etc.
• Help the store in closing sales - support in ringing sales
• Utilize store systems as needed efficiently and accurately
• Maintain accountability for store inventories by vigilantly reporting any discrepancy in labelling or inventory levels

BACKGROUND AND PRINCIPAL SKILLS REQUIRED FOR THE POSITION

• At least 2 years of full-time luxury sales experience in retail luxury brand with CRM mindset
• Excellent communication skills and listening skills in customer centricity
• Aesthetic consciousness of colour combination
• Fluent in Cantonese, Mandarin and English