Personal Shopper @NET-A-PORTER

NET-A-PORTER; Hong Kong; On-site; HKD 360,000 - 600,000; Full time

Benefits offered by this job

Staff discount

Flexible working

Staff sales

MPF contribution

Job summary

NET-A-PORTER in Hong Kong is seeking a Personal Shopper to build loyalty among its elite customers, delivering exceptional service and fashion expertise while driving sales across the APAC region. You will cultivate long-term relationships with EIP clients and provide personalised styling and product guidance.

You will work to meet monthly and annual targets, participate in events, and stay current on luxury trends.

Qualifications

• 2+ years in customer-facing roles, preferably luxury fashion.
• Proven experience in a sales-target driven environment.
• Excellent communication and interpersonal skills.
• Fluent in English; Mandarin and Cantonese preferable.

Responsibilities

• Proactively target and build relationships with high-value customers in the APAC region.
• Profile customers based on shopping patterns and provide personal styling recommendations.
• Ensure sales leads are identified and prioritized.
• Drive one-on-one appointments and grow the customer base and loyalty.
• Achieve monthly and yearly targets and KPIs.

Skills

Customer-facing

Sales targets

Communication

Luxury fashion

MS Office

Tools

MS Office

Job description

About NET-A-PORTER

Founded in 2000, NET-A-PORTER was the first digital platform in luxury fashion, revolutionising the way women shop. Today, NET-A-PORTER continues to lead in discovery, inspiration and service, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe. In 2025, NET-A-PORTER was acquired by LuxExperience, the leading digital, multi-brand luxury group. Under a new leadership team, NET-A-PORTER redefines luxury fashion through exceptional curation, compelling customer service, and engaging storytelling.

Role Overview

NET-A-PORTER is seeking a talented Personal Shopper to join the team. The role is primarily sales orientated, and will involve developing and enhancing your customers’ loyalty and spend by utilising your strong customer service and commercial skills whilst building long‑lasting and strong relationships with our EIP customers. Most importantly, you will provide exceptional service levels to ensure that our customers enjoy the best shopping experience, the latest trends and best designs – wherever they are!

Essentials

Location: Hong Kong Office

Reporting into: Assistant Personal Shopping Manager

Compensation

• Basic monthly salary plus an attractive commission scheme with NO CAP
• Our famous staff discount along with exclusive staff sales
• MPF plus voluntary contribution from the company
• Multi‑purpose insurance
• Rental Reimbursement Program
• Flexible working
• A chance to be part of a fun and caring team that support each other

Key Responsibilities

• Proactively target and build personal relationships with high value customers in the APAC region
• Profile customers individually based on their shopping patterns
• Provide personal styling recommendations by demonstrating detailed product knowledge and understanding of customers’ fashion and lifestyle preferences
• Ensure that sales leads are identified and prioritised by analysing your customer list
• Increase the spend of individuals and develop customer loyalty by understanding their needs
• Ensure prompt follow up with customers acquired through events and partnerships
• Drive and conduct one‑on‑one appointments with clients wherever possible to develop relationships
• Optimise every opportunity to grow the customer base and acquire new high value clients
• Achieve monthly and yearly targets and KPIs
• Maintain a self‑driven awareness of fashion industry, brands/products, and cultural awareness for clients based across different regions
• Identify customers’ shopping patterns and trends, provide feedback to your seniors and follow up with the relevant strategy
• Work alongside the wider business to understand key trends and increase business acumen
• Participate in Client Relations, marketing, and partnership events as required

Ideal Candidate

• 2+ years of experience in customer‑facing roles, preferably in luxury fashion
• Proven experience within a sales target driven environment, achieving personal sales goals
• Excellent communication and inter‑personal skills, with confidence to network and build genuine relationships with customers
• Strong commercial awareness in luxury fashion
• An eye for detail and good organisational skills is essential
• Fluent in spoken and written English. Fluency in Mandarin and Cantonese is preferable
• Proficient in MS office, including Word, Excel, PowerPoint and Outlook
• Must have the confidence to contribute ideas to the working processes at NET-A-PORTER – even those outside your day‑to‑day remit

From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast‑paced environment, then please apply with a CV.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognise and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.