Education Center Admin & Customer Experience Lead

Tiny Talents Professional English Learning Centre; Sheung Shui; On-site; HKD 156,000 - 257,000; Full time

Benefits offered by this job

Paid Annual Leave

Birthday Leave

Paid Sick Leave

Medical Benefits

Early release on special occasions

Tuition discounts for employees' børn

Job summary

Tiny Talents Professional English Learning Centre in Hong Kong is seeking a proactive Administrative Officer to manage reception and daily operations, support teaching staff, and maintain excellent customer service. Weekend availability is required and candidates with education center experience are prioritized.

The role emphasizes student progress reporting, parent communications, and promoting course services to sustain high satisfaction and enrollment. A Higher Diploma or above is preferred.

Qualifications

• Higher Diploma or above is required.
• Proficient in computer operations, word processing, and office software applications.
• 3+ years of full-time customer service or education center operations experience preferred.
• Excellent communication and an outgoing personality.
• Proactive and positive work attitude; able to work in a team.
• Mature with stress tolerance and team spirit.
• Caring and patient with young children.
• Fluent in Cantonese; weekend availability required.

Responsibilities

• Manage reception and administrative operations of the education center, including handling parent inquiries, course consultations, scheduling and adjustments, tracking student learning progress, and providing professional advice and progress reports to parents.
• Assist teachers with preparing teaching materials, maintaining classroom order, and ensuring smooth class operations to achieve high satisfaction levels.
• Provide high-quality and professional customer service to uphold the center’s professional image.
• Actively promote course services to attract new or existing customers.

Skills

Customer service

Office software

Communication skills

Team spirit

Proactive attitude

Positive work attitude

Mature under stress

Patient with children

Cantonese fluent

Education

Higher Diploma or above

Tools

Office software like Word/Excel

Job description

Tiny Talents Professional English Learning Centre in Hong Kong is seeking a proactive Administrative Officer to manage reception and daily operations, support teaching staff, and maintain excellent customer service. Weekend availability is required and candidates with education center experience are prioritized.

The role emphasizes student progress reporting, parent communications, and promoting course services to sustain high satisfaction and enrollment. A Higher Diploma or above is preferred.