Student Housing Operations & Policy Liaison

Hong Kong University of Science and Technology (HKUST); Hong Kong; On-site; HKD 279,000 - 502,000; Full time

Benefits offered by this job

Annual leave

Medical benefits

Dental benefits

Gratuity upon contract completion

Job summary

HKUST is seeking a Housing Administrator within the Dean of Students’ Office to manage housing applications and bed space allocation for students. You will address enquiries, coordinate with academic and residential teams, and contribute to housing projects and policy initiatives.

The role requires a bachelor’s degree with 3–5 years of relevant experience, strong organizational and communication skills in English and Chinese (Putonghua), and willingness to work outside regular hours.

Qualifications

• Bachelor’s degree with 3–5 years relevant experience.
• Strong organizational, analytical, and problem-solving abilities; able to multitask and meet deadlines.
• Excellent interpersonal and communication skills in English and Chinese (Putonghua).
• Experience with databases or student information systems is advantageous.

Responsibilities

• Manage, review, and process student housing applications in accordance with University policies and procedures.
• Coordinate the bed space allocation and assignment for students, taking into account housing eligibility, priorities, and operational requirements.
• Handle enquiries, appeals, and special housing requests, and provide guidance to students and stakeholders.
• Liaise with academic departments, student support offices, residential hall service teams to facilitate smooth housing operations.
• Assist in the planning and implementation of hall admission exercises, housing projects, and policy initiatives.
• Undertake other duties and special projects as assigned.
• Work outside normal office hours when required.

Skills

Organizational skills

Analytical skills

Communication skills

English & Chinese (Putonghua)

Database / SIS experience

Education

Bachelor’s degree

Tools

Student Information System

Job description

HKUST is seeking a Housing Administrator within the Dean of Students’ Office to manage housing applications and bed space allocation for students. You will address enquiries, coordinate with academic and residential teams, and contribute to housing projects and policy initiatives.

The role requires a bachelor’s degree with 3–5 years of relevant experience, strong organizational and communication skills in English and Chinese (Putonghua), and willingness to work outside regular hours.