Senior Student Affairs Officer / Student Affairs Officer

Hong Kong Chu Hai College; Hong Kong; On-site; HKD 301,000 - 424,000; Full time

Job summary

Hong Kong Chu Hai College is seeking a Senior Student Affairs Officer / Student Affairs Officer in the Residential College Life Section. The appointee will oversee dormitory management, student activities, and support whole-person development in a vibrant residential life environment.

The role requires responsibility, proactive problem-solving, and experience in leading a team to foster a supportive student community within the college’s Residential College Life Section.

Qualifications

• A recognized university bachelor’s degree or above.
• Experience in student affairs, residential hall or accommodation management is required.
• Strong sense of responsibility, proactivity, attention to detail, and organizational skills.

Responsibilities

• Oversee daily dormitory operations including check-in/check-out and room allocations.
• Manage student complaints, incidents, crisis intervention, and provide student support.
• Handle dormitory income/expenses, prepare financial statements, billing follow-up and related matters.
• Update dormitory rules and assist in policy review, coordinate facilities maintenance, ensure safety and efficiency.
• Assist supervisor in preparing reports, data analysis, and submissions.
• Lead and supervise junior staff in accommodation-related duties and conduct performance reviews.
• Coordinate document management, cross-departmental tasks, and system optimization.
• Plan dormitory and student activities and collaborate with external organizations.
• Contribute to residential life programmes focusing on cross-cultural exchange and mental health awareness.
• Perform other duties and participate in on-call or emergencies as required.

Skills

Strong sense of responsibility

Proactivity

Attention to detail

Team leadership experience

Independent problem-solving skills

Education

Bachelor’s degree or above

Job description

• A recognized university bachelor’s degree or above.
• Experience in student affairs, residential hall or accommodation management
• Strong sense of responsibility, proactivity, attention to detail

Senior Student Affairs Officer / Student Affairs Officer

Residential College Life Section

Student Admissions and Administration Office

Position Overview

This position is based in the Residential College Life Section. The appointee will oversee dormitory management and student activities, assist the supervisor in team operations, and support whole-person student development. Candidates should possess strong responsibility, independent problem-solving skills, and team leadership experience to foster a supportive and vibrant residential life environment.

Key Responsibilities

• Oversee daily dormitory operations, including check-in/check-out, room allocation, student enquiries, and related administrative processes.
• Independently manage student complaints, investigate incidents, conduct crisis intervention, and provide appropriate student support.
• Manage dormitory income and expenditure, prepare financial statements, handle fee collection, billing follow-up, and other financial matters.
• Compile and update dormitory rules, assist in reviewing accommodation policies and procedures, coordinate facility maintenance, and ensure a safe and efficient environment.
• Assist the supervisor in preparing reports, conducting data analysis, and related submissions.
• Lead and supervise junior staff in accommodation-related administrative duties, provide guidance, and conduct performance evaluations.
• Handle team administrative tasks, including document management, record-keeping, cross-departmental coordination, and system optimization.
• Plan and coordinate dormitory and student activities, and foster collaboration with external organizations and student groups.
• Contribute to the planning and implementation of residential life programmes to promote cross-cultural exchange, mental health awareness, and whole-person development.
• Perform any other duties as assigned and participate in on-call or emergency response as required.

Requirements

• A recognized university bachelor’s degree or above.
• Relevant experience in student affairs, residential hall or accommodation management, administration, or social welfare organizations. A minimum of 2 years’ relevant experience is required for the Officer position, while 3 years’ relevant experience is required for the Senior Officer position (experience in team supervision is preferred).
• Strong sense of responsibility, proactivity, attention to detail, and excellent independent analysis, problem-solving, and organizational skills.
• Good written and verbal communication skills in Chinese and English (including Putonghua).
• Proficiency in MS Office applications, especially Excel for data analysis and reporting; financial management experience is preferred.
• Experience in crisis management, student counselling, or residential education programme planning is an advantage.

Personal data provided by job applicants will be kept strictly confidential and used for employment related purpose.