Strategic Sales & Customer Support Coordinator

The Supreme HR Advisory Pte Ltd; Hong Kong; On-site; HKD 240,000 - 275,000; Full time

Benefits offered by this job

AWS

VB

Job summary

The Supreme HR Advisory Pte Ltd in Singapore is seeking a Sales Coordinator / Customer Support Officer to manage inquiries, orders, quotations and service requests in a timely and professional manner.

You will liaise with internal departments to ensure orders are fulfilled, update management on shipment status and maintain thorough documentation while adhering to policies and quality standards.

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Engineering, Operations Management or a related field.
• Minimum 3 years of relevant experience in sales coordination, customer service, sales support, order fulfilment or customer support.
• Experience in the machinery, equipment or technical services industry will be an added advantage.
• Able to provide support after office hours when required for urgent customer matters.

Responsibilities

• Provide professional and timely customer service by handling enquiries, orders, quotations, service requests, concerns and escalations.
• Proactively update customers and senior management on order and shipment status, potential risks and recommended solutions.
• Coordinate closely with internal departments to ensure timely order fulfilment and resolution of customer issues.
• Build and maintain strong relationships with customers, internal departments and senior management.
• Maintain accurate and detailed documentation, including customer reports and operational records.
• Ensure compliance with company policies, customer requirements, quality standards and regulatory requirements.

Skills

Customer service

Sales coordination

Order fulfilment

Documentation

Education

Diploma or Bachelor’s Degree in Business Administration or related field

Job description

The Supreme HR Advisory Pte Ltd in Singapore is seeking a Sales Coordinator / Customer Support Officer to manage inquiries, orders, quotations and service requests in a timely and professional manner.

You will liaise with internal departments to ensure orders are fulfilled, update management on shipment status and maintain thorough documentation while adhering to policies and quality standards.