Strategic Ops Transformation Lead

Morgan McKinley; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Morgan McKinley Hong Kong is seeking an experienced Transformation and Process Excellence professional to shape the operational transformation roadmap, align initiatives with growth, and translate business challenges into well-scoped programs.

You will design operating models, drive continuous improvement with Lean/Six Sigma and Agile, review end-to-end insurance workflows, and lead automation and governance efforts across projects.

Qualifications

• Bachelor's degree from a globally recognized university.
• 8+ years of relevant experience in large financial institutions.
• Consulting experience is preferable.
• Excellent Cantonese and English communication.

Responsibilities

• Shape the operational transformation roadmap aligned with growth and initiatives.
• Design and implement Target Operating Models to improve service quality, cost efficiency, and resilience.
• Build robust business cases for digital investments with quantified returns.
• Drive Lean, Six Sigma, and Agile programs to reduce waste and cycle times.
• Review end-to-end workflows across insurance domains to remove bottlenecks.
• Establish KPIs/SLAs for turnaround times, productivity and unit costs.
• Identify digitisation and automation opportunities (STP, AI).
• Partner with Insurtech and IT to pilot and scale automation tools.
• Lead solution blueprints from requirements to deployment.
• Manage end-to-end projects with budgets, resources and timelines.
• Mitigate operational risks and ensure regulatory compliance.
• Maintain governance structures with steering committees and dashboards.
• Bridge between operations, technology, risk and executive leadership.
• Drive change management and capability building across teams.

Education

Bachelor's degree from a globally recognized university

Job description

Morgan McKinley Hong Kong is seeking an experienced Transformation and Process Excellence professional to shape the operational transformation roadmap, align initiatives with growth, and translate business challenges into well-scoped programs.

You will design operating models, drive continuous improvement with Lean/Six Sigma and Agile, review end-to-end insurance workflows, and lead automation and governance efforts across projects.