Strategic Field Service Leader | P&L & Growth

Private Advertiser; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

Private Advertiser in Hong Kong is seeking a senior leader to direct its field service organization, delivering customer value, operational excellence, and profitable growth.

You will own P&L for field service and spare parts, build high-performing teams, set technical standards, and collaborate with Sales, Engineering, Quality, and Supply Chain to drive improvements and scalable service delivery. Fluent English and Mandarin are preferred.

Qualifications

• Bachelor's degree in Engineering or related field, or equivalent professional experience demonstrating advanced technical and business knowledge.
• Minimum 8-12 years in field service, technical service, customer support, or related customer-facing technical roles a must
• Minimum 3-5 years in a management role leading teams of engineers or technical staff
• Demonstrated experience managing P&L and budgets of at least $2M+
• Experience in semiconductor equipment, high-complexity industrial equipment, or related manufacturing environment a must
• Track record of operating improvements, cost reduction, uptime initiatives in field service environment
• Experience leading cross-functional projects and partnering with Engineering, Quality, or Supply Chain teams
• Customer account management experience at operational or executive level
• Strategic Leadership & P&L Ownership – Builds high-performing teams and owns business P&L. Drives innovation and competitive differentiation through field service strategy.
• Customer & Executive Communication – Committed to customer success. Communicates effectively across all levels and manages complex escalations professionally.
• Proficient in English and Mandarin

Responsibilities

• Define and execute the field service strategy, establishing service delivery models, quality standards, and customer experience benchmarks that drive competitive differentiation.
• Own full P&L accountability for field service and spare parts logistics ($2M–$20M+ budgets), optimizing engineering resources, inventory, and travel costs to hit financial and forecasting targets.
• Lead and scale a multi-layered field service organization, driving hiring, performance management, succession planning, and a high-performance culture.
• Build executive-level customer partnerships, resolve major escalations, and identify revenue opportunities through training, extended service support, and spare parts optimization.
• Establish company-wide technical standards and service procedures, acting as the ultimate escalation point for complex technical issues while partnering with Engineering on product improvements.
• Drive collaboration with Sales, Engineering, Quality, and Supply Chain to translate field insights into business strategy, while leading change initiatives and technology investments that improve operational efficiency and scalability.

Skills

Field service

P&L management

Cross-functional collaboration

Leadership

Customer management

Bilingual English/Mandarin

Education

Bachelor's degree in Engineering or related field

Job description

Private Advertiser in Hong Kong is seeking a senior leader to direct its field service organization, delivering customer value, operational excellence, and profitable growth.

You will own P&L for field service and spare parts, build high-performing teams, set technical standards, and collaborate with Sales, Engineering, Quality, and Supply Chain to drive improvements and scalable service delivery. Fluent English and Mandarin are preferred.