Strategic Customer Success Manager - Financial Markets

London Stock Exchange Group; Hong Kong; On-site; HKD 450,000 - 750,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Volunteer days

Wellbeing initiatives

Job summary

London Stock Exchange Group is seeking a Customer Success Manager to foster strategic relationships with customers using Workflow Solutions. You will lead customer success plans, drive adoption, manage renewals, and identify expansion opportunities across asset management, wealth management, and investment banking clients.

You will partner with sales, product, and market development teams to deliver tailored demonstrations and insights, supporting a seamless customer journey and long-term

Qualifications

• 2-3 years in customer success, client relationships, pre-sales, or equivalent in financial data
• Strong knowledge of capital markets (equities, FX, fixed income, funds) and buy-side/sell-side roles
• Bachelor’s degree required; CFA or MBA preferred for advanced progression

Responsibilities

• Develop and implement customer success strategy to drive revenue retention
• Monitor health, adoption, renewals, and value plans across customers
• Deliver customised product demos based on workflow and requirements
• Provide insights to sales and product teams to align roadmaps with customer needs
• Build deep relationships with customers and partners to ensure retention and advocacy
• Represent the voice of the customer at events and with cross-functional teams
• Contribute to overall strategy of the Customer Success Management Group

Skills

Customer relationship management

Financial markets knowledge

Communication & presentation

Data-driven decisions

Education

Bachelor’s degree

CFA or MBA preferred

Job description

London Stock Exchange Group is seeking a Customer Success Manager to foster strategic relationships with customers using Workflow Solutions. You will lead customer success plans, drive adoption, manage renewals, and identify expansion opportunities across asset management, wealth management, and investment banking clients.

You will partner with sales, product, and market development teams to deliver tailored demonstrations and insights, supporting a seamless customer journey and long-term