Customer Success Manager

LSEG Business Services RM; Hong Kong; Hybrid; HKD 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work (4 days in office)

Collaborative team culture

Job summary

London Stock Exchange Group (LSEG) seeks a Senior Associate to drive customer success in Hong Kong. You will blend digital and traditional CSM approaches to maximize value for clients, map business needs to product capabilities and collaborate with internal teams.

You will educate customers, monitor usage and data, engage executives, and identify growth opportunities while maintaining strong relationships with decision makers and users.

Qualifications

• University degree or relevant work experience equivalent.
• Financial industry knowledge is required and understanding of customers' business models.

Responsibilities

• Provide customers with differentiated experience through digital and traditional CSM strategies.
• Define outcomes and orchestrate a success plan with objectives, stakeholders, achievements, risks and metrics.

Skills

English

Korean

Executive engagement

Cross-functional collaboration

Customer relationships

Problem solving

Education

University degree or equivalent

Job description

Role summary

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge? Come join our team! At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.

What you’ll be doing

• Provide customers with differentiated customer experience through a combination of digital and traditional CSM strategies, helping them to realize the full value of our workflow solutions
• Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, achievements, risks and metrics needed to achieve them
• Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case
• Monitor usage, health gauges, competitive landscape and any other relevant data to build a retention strategy
• Find leads and connects with sales to work on growth opportunities
• Bring in customer intelligence and feedback into LSEG CRM system
• Ensures customers derive maximum value from their investment in LSEG services and solutions, apply all licenses and collaborate with other LSEG collaborator teams to ensure retention and growth
• Build, maintain and bring to bear positive relationships with decision makers and users within each account to influence adoption.

What you’ll bring

• Proficiency in English and Korean
• University degree or relevant work experience equivalent
• Financial industry knowledge required -including a) basic understanding b) knowledge of relevant c) strong understanding of customers' business model
• Ability to map a customer's business process to product capability
• Strong ability to collaborate with internal operational and account management teams
• Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers
• Experience facilitating customer meetings and addressing an audience in a concise, inspirational and convincing manner
• Strong problem-solving skills
• Ability to adapt and thrive in a fast-paced environment and rapidly- changing market

What you’ll get in return

• Hybrid working: 4 days in the office
• Diverse, collaborative team culture

Career Stage

Senior Associate

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may ho