(Senior)Sales Associate（Landmark）

Versace; Hong Kong; On-site; HKD 134,000 - 246,000; Full time

Job summary

Versace in Hong Kong is seeking a Sales Associate to join our team. You will build relationships with customers, maximize sales opportunities, and uphold store standards in image, product, and operations while delivering the Versace experience.

Reporting to the Store Manager, you will engage with clients and VIP clientele, participate in CRM activities and in-store events, and strive to exceed sales targets with an elevated, fashion-forward service approach.

Qualifications

• 1 year retail experience, luxury experience preferred.
• Strong customer service and relationship-building skills.
• Proficiency with retail software and MS Office.

Responsibilities

• Build relationships with customers and maximize sales opportunities.
• Maintain store presentation, image, product, and operations standards.
• Deliver the Versace customer experience to meet and exceed expectations.

Skills

Retail experience

Luxury retail

Customer service

Tools

Word

Excel

Email

Job description

Founded by Gianni Versace in 1978, Versace is built on the principle of freedom - empowering fearless self-expression through every touchpoint, from fashion, interiors, fragrance, hospitality and more. Its fierce spirit of independence and progressivism fuels its relationships with the world's most influential figures, positioning Versace at the heart of culture. To own and wear Versace is to embrace a life without inhibition, without prejudice, accepting of deeply human truths and contradictions: a desire for classicism and innovative Italian artisanship, strength and sensuality, quietude and the volume raised to max.

It is a luxury Italian vision with deeply Mediterranean values, committed to uncompromising quality in its designs for a complete life.

WHO YOU ARE

Our contributors at Versace are stylish, fashionable and elevated individuals who have a drive to achieve results and a passion for customer engagement. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being solution oriented.

WHAT YOU WILL DO

The Sales Associate will join our team reporting to the Store Manager. You will build relationship with customers and maximize sales opportunity, whilst maintaining store standards in terms of image, product and operations, and delivering the Versace customer experience.

Business Development & Client Management

• Partner with management team to strategically achieve sales targets
• Strive to always increase brand and product knowledge
• Master selling skills to satisfy customer needs
• Take action to maximize the sales opportunity on all categories
• Embrace and promote our Retail Excellence Program with both clients and staff
• Build strong partnerships with clients, peers, and management through effective communication
• Ensure superlative customer service standards, to meet customer expectations
• Act as brand ambassador to build relationships with new customers and VIP clientele
• Deliver the ultimate Versace experience to increase customer loyalty
• Drive results through delivering an elevated customer experience both during and after sale service

CRM

• Proactively take possible actions to maintain a long-term relationship with customers
• Participate in the organization of In-store & Promotional events
• Implement and manage the boutique's community outreach program to maintain active social relationships with clients

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up
• Remain in compliance with operational and company policies and procedures

YOU'LL NEED TO HAVE

• 1 year experience in retail - luxury experience preferred
• Computer skills to include operation of retail sales system, Word, Excel and email
• Fresh graduates with a passion in luxury retail are welcome to apply

WE'D LOVE TO SEE

An entrepreneur with the ability to drive results

• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales
• Exceptional verbal and written communication skills
• A positive, outgoing, high-energy personality able to thrive within a high paced environment