Store Operations Manager - Alexandra House

LVMH; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Tiffany & Co. Hong Kong is seeking a Store Operations Manager to lead the store team, optimize stock, scheduling, and processes, and ensure best-in-class client service. You will partner with the Store Director to implement efficient operations and compliance across front and back of house.

You will design and deliver onboarding programs, manage KPI reporting, and drive continuous improvements while maintaining corporate standards and security protocols.

Qualifications

• Bachelor degree in Business Administration or related discipline.
• 8+ years of relevant experience.
• Strong communication, presentation, facilitation and interpersonal skills.
• Ability to plan and deliver results in a demanding environment.
• Excellent command of MS Office (Excel, Word, PowerPoint).
• Proficient English in writing and speaking.
• Ability to take ownership and multi-task, good team player.

Responsibilities

• Lead and partner with Store Director to ensure operational procedures meet high standards and efficient client experiences.
• Oversee stock management, scheduling, workflows, and onboarding/training programs.
• Oversee inventory accuracy, receiving, packing, replenishment, stock transfers, and borrow merchandise.
• Manage materials forecasting and ensure supplies (gift boxes, bags, stationery) are on hand.
• Enforce protocols for repair requests and service center turnaround.
• Lead daily operations to protect assets and meet KPIs with scheduling, cash handling, and inventory control.
• Support Store Director to drive day-to-day operations KPIs and continuous process improvements.
• Ensure back-of-house cleanliness and efficiency in line with standards.
• Stay aligned with corporate standards and directives.
• Lead store projects (new openings, renovations, relocations) and coordinate events.

Skills

Leadership

Store operations

Inventory management

Forecasting

MS Office

English proficiency

Team collaboration

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Job description

Lead and partnerwith Store Director to ensure operational procedures are managed in the highest standard and most efficient delivery of the client experience at Tiffany. TheStore Operations Manager will strategically guide and optimizethe sales team of designated location tomaximizestore operations efficiency and compliance standards at all times.

This position focuses on thestrategic planning, oversight, and continuous improvementof overall stock management, manpower scheduling, store operations workflows and floor flows, retail systems support and training, andthe development and implementation of onboarding and ongoing training programs.

Operations Efficiency Maximization

• Strategically oversee and direct all aspects of the sales floor efficiency through operational support and enhancement
• Develop and implement strategies to ensure the store has sustained operational support and staff schedules are optimized to match client traffic flows and operational demands
• Assume full ownership and accountability for inventory management, including inventory accuracy, receiving, packing, replenishment, stock transfer and borrow merchandise arrangement
• Proactively manage and forecastmaterials in the stores and ensure that adequate supplies of gift boxes, carrier bags, stationary and etc. are on hand.Collaborate closely with operations department to ensure that such items are timely ordered when necessary.
• Establish and enforce protocolsto ensure that store staff is properly handling repair requests from clients, collecting proper information and returning repair jobs to the service center in a timely manner.
• Lead and managedaily operations ensuring efficiency and protection of company assets through schedule management, inventory management, cash management, inventory delivery and receiving, adhering to business needs and company policies and procedures
• Strategically support and collaborate with the Store Director to drive excellence of day-to-day store operations KPIs
• Initiate, develop, and implementimprovements to work process, procedures and flows within retail team and continuous seek for refinement.
• Oversee and enforcea clean and efficient back of house by adhering to the back of house optimization and efficiencies.

Operations Management

• Serve as the primary contact point and subject matter expertat store regarding to all operational issues.
• Collaborate closely with and advisethe Store Director with all policies and procedures to streamline the store efficiency, both front and back of house, and to communicate relevant information, operations policies and guidelines.
• Cultivate a motivating environmentfor the operations team and lead by example at all times
• Ensure clear, open, and respectful communications across all stores, departments, and divisions

Reportings and Analysis

• Conduct in-depth monitoring, analysis, and comprehensive review of store/staff performance to reemphasize retail objectives, ie daily KPIs update, staff productivity, instore sales push incentive update and monthly performance dashboard
• Prepare, analyze, and submit critical reports for HR, Finance and Retail Operations

Training

• Design, develop, and deliver comprehensive training programsto all team members in Operational compliance, Retail Foundation, after sales, and POS systems.
• Track and ensureall team members to complete trainings assigned (in class and e-learning)

Corporate Standards and Directives

• Demonstrate expert-level understanding and provide leadershipin supporting current business initiatives and new product launches in order to drive the success of the business.
• Ensure all operations activity strictly complies withcorporate brand standards and directives, including inventory management, store workflows and manpower arrangement.

Implement and maintain security standards within the store to ensure safety of clients, colleagues and to protect our assets through appropriate care and handling of merchandise.

Projects / Ad hoc Supports

• Lead and manage the store project (new open, renovation, or relocation, etc.); timely communicate with different departments within the company and co-ordinate the action rundown plan with complete checking list so that the project can meet deadlines and standards.
• Provide strategic support and coordinationoff-site and in-store events or marketing activities

Qualifications:

• Bachelor degree, major in Business Administration or related discipline
• At least 8 years’ relevant experience
• Strong communication, presentation, facilitation, and interpersonal skills
• Skill to plan and deliver results in a highly demanding environment
• Excellent command on Microsoft Office software (Excel, Word, PowerPoint)
• Proficient English skill in both written & spoken
• Ability to take ownership and multi-task, good team player

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.