Store Manager

TUMI; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

TUMI Hong Kong is seeking a seasoned store manager to lead a luxury retail team, drive sales, and uphold brand standards.

You will coach staff, optimize operations, and deliver world-class client experiences across channels. The role requires minimum five years in luxury retail management, a proven track record of hitting targets, and a passion for client service.

Qualifications

• Minimum 5 years' retail management experience, preferably within luxury, premium fashion, lifestyle, or travel retail.
• Proven track record of achieving sales targets and leading successful teams.
• Passion for client service and relationship building.
• Strong leadership, communication, coaching, and problem-solving skills.

Responsibilities

• Drive and exceed store sales targets and KPIs.
• Analyze business results and implement action plans to maximize store performance.
• Foster a results-oriented culture focused on sales growth and client satisfaction.
• Lead, motivate, and develop a high-performing team.
• Provide ongoing coaching, feedback, and training to enhance individual and team performance.

Skills

Retail management

Sales targets

Team leadership

Coaching & training

Job description

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

About Us

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Job Description

WHAT YOU WILL BE DOING

Sales & Business Performance

• Drive and exceed store sales targets and key performance indicators (KPIs).
• Analyze business results and implement action plans to maximize store performance.
• Foster a results-oriented culture focused on sales growth and client satisfaction.

Leadership & People Development

• Lead, motivate, and develop a high-performing team.
• Provide ongoing coaching, feedback, and training to enhance individual and team performance.
• Support talent development and succession planning within the store.

Client Experience

• Deliver a world-class client experience that reflects the TUMI brand.
• Build strong client relationships and drive client loyalty through personalized service.
• Resolve customer concerns professionally and effectively.

Operations & Brand Standards

• Oversee day-to-day store operations, including scheduling, inventory control, cash handling, and compliance.
• Maintain visual merchandising and operational standards.
• Partner with cross-functional teams to support store initiatives and events.

YOU NEED TO BE...

• Minimum 5 years' retail management experience, preferably within luxury, premium fashion, lifestyle, or travel retail.
• Proven track record of achieving sales targets and leading successful teams.
• Passion for client service and relationship building.
• Strong leadership, communication, coaching, and problem-solving skills.
• Strong business acumen with the ability to analyze sales performance and take action

About The Team

Why you'll love working here:

At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.

What We Value

• INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
• PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
• CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.