Store Manager

Giorgio Armani; Hong Kong; On-site; HKD 669,600 - 1,116,000; Full time

Job summary

Giorgio Armani Hong Kong is seeking an experienced Senior Store Manager to lead daily store operations, ensuring brand integrity and optimal efficiency. You will drive sales performance, coach a high-performing team, and manage stock and customer relationships in a premium environment.

The role requires 8+ years in luxury retail, with at least 5 years in supervision, strong leadership, and fluency in English and Chinese.

Qualifications

• Minimum 8 years sales experience in luxury retail with 5+ years in supervision.
• Excellent leadership and people management skills.
• Proven ability to network, recruit, train and develop talent.
• Strong communication, customer service and interpersonal skills.
• Proven ability to increase sales and profitability.
• Technical proficiency with SAP and POS systems.
• Good command of English and Chinese (spoken and written).

Responsibilities

• Manage daily store operation to ensure brand policy compliance and maximize efficiency.
• Support management to drive sales and profitability with action plans.
• Improve sales quality by focusing on KPIs.
• Provide feedback on merchandise to maintain stock and assortments.
• Ensure staff have product knowledge and follow company policies.
• Coordinate with visual merchandising to align store images with policy.
• Provide reports and analyses for management review.
• Cascade company communications to store team.
• Monitor customer database to retain loyal customers and attract new ones.
• Act as ambassador for VIPs and regular customers during events.
• Provide training and coaching to foster continuous learning.
• Handle after-sales service and ad hoc projects.

Skills

Leadership

People management

Networking & recruiting

Training & development

Communication

Customer service

Interpersonal skills

Sales growth

Profitability focus

English

Chinese

Tools

SAP

POS systems

Job description

Responsibilities

• Manage the daily operation of the store to ensure compliance on brand policies, image and maximize efficiency
• Support with the management to actively drive and contribute to the sales and profitability of the store by taking necessary action plans
• Improve the quality of sales by focusing on KPIs
• Provide feedback on merchandises to ensure sufficient stock level and right merchandises are in store
• Ensure store employees have product knowledge and are aware of company policies and procedures
• Work closely with visual merchandising team to make sure all store images are align with company policies
• Provide various reports and analysis for management review
• Cascade company communications to all members of the store team
• Monitor the store customer database to retain the loyal customers and generate new clients
• Act as an ambassador in serving the VIPs and regular customers especially during store events
• Provide training and coaching in order to cultivate continuous learning environment
• Handle after sales service and any ad hoc projects

Requirements

• Minimum 8 years sales experience in luxury retail industry with at least 5 years at supervisory level
• Excellent leadership and people management skills
• Proven ability to network, recruit, train, develop and assess talent
• Excellent communication, customer service and interpersonal skills
• Proven ability to increase sales and profitability
• Technical proficiency with SAP and POS systems
• Good command spoken and written of English and Chinese

Interested parties please attach your full resume with current and expected salary and your availability to the application.

All information will be kept in strict confidence and will be used for employment-related purposes only.