Store Director

伯赛思（上海）管理咨询有限公司; Hong Kong; On-site; HKD 900,000 - 1,100,000; Full time

Job summary

伯赛思（上海）管理咨询有限公司 in Hong Kong seeks a Brand Store Director who acts as the brand ambassador and business leader, translating the Brand philosophy into local market actions, guiding the store team, and delivering an exceptional client experience on the sales floor.

You will drive the business, coach the team to exceed KPIs, manage omni-channel initiatives, partnerships, events, and local clienteling, while ensuring operational excellence, budget control, and loyalty growth in a fast‑paced luxury

Qualifications

• Previous store management experience in luxury brands.
• Ability to manage high-volume store operations.

Responsibilities

• Report to Retail Operations Manager, Hong Kong
• Lead the business and drive store performance to exceed financial targets
• Develop action plans through performance analysis
• Drive KPI achievement, including cross-selling and upselling across product categories
• Represent the company in the local market and build client relationships
• Be present on the sales floor to maintain high service standards
• Foster omni-channel awareness and use of digital tools to enhance client relations
• Support e-commerce channel development and timely order responses
• Meet store operating budgets by monitoring expenses
• Provide product feedback and participate in buying sessions when requested
• Develop client relationships and clienteling initiatives to increase loyalty and spend
• Coach and develop the store team, promoting internal growth and talent development
• Attract and recruit top talents, ensuring cooperation between front and back of house
• Maintain boutique care and ensure display excellence according to company guidelines
• Enforce cash, inventory, logistics and reporting procedures from head office
• Collaborate with Visual Merchandising and Retail Merchandising for events and standards

Skills

Luxury store management

Team leadership

Sales target focus

Job description

• As the Brand Store Director, you are a passionate Brand Ambassador and a business leader, who conveys the Brand philosophy and values to the local market, the Store team and to the final Client


• You are a driven business owner and you hold yourself accountable for achieving a successful overall store performance, seamlessly executing all activities to achieve the targets


• You guarantee excellence in Client experience, by being present on the sales floor and leading by example to placing the Client above all


• You are a motivating and inspiring leader; you coach and work closely with your team to achieve their sales target, maximizing all the commercial opportunities


• You mentor and develop your team by working closely with them; you set them up for success through succession planning and ensuring internal growth


• You ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Store

Responsibilities:

• Report to Retail Operations Manager, Hong Kong


• Leading the Business


• Drive Store Team to exceed Financial targets and maximize sales performances, determining the success of the entire store


• Propose and develop action plans, through careful analysis of performance


• Drive the Store team to exceed their KPI targets, including cross selling and up selling among product categories


• Represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients and building loyal relationships with the brand


• Be present on the sales floor, ensuring highest standard of approach and service to Clients


• Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business


• Foster the E-commerce channel development through a timely response to orders received, always delivering a high standard of service


• Meet store operating budgets by monitoring store expenses


• Provide effective product feedback based on store needs, and participate in the buying session when requested


• Client Development


• Place the Client above all, leading by example to create a welcoming environment and to ensure the Team strives to meet their every need and request


• Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences


• Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the “Brand Selling Ceremony


• Seamlessly manage the store’s local VIC’s, proposing the most appropriate and tailored actions to develop their loyalty and spend


• In partnership with other corporate functions, implement clienteling initiatives and events, securing Client loyalty and increasing Client spending


• Proactively identify opportunities to gain new Clients in order to grow store sales


• Foster a strong private appointment culture among the team


• Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome


• Team Management


• Act as a strong Staff motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client


• Encourage the exchange of information within the team and proactively develop


• morning briefing on specific topics


• Master fully all company tools and applications including IT and digital, and ensure


• team is constantly informed of relevant updates


• Understand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and procedures


• Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Retail Operations Manager in order to define the correct development processes


• Guarantee team development through coaching and follow-ups on individual action plans;


• Attract and recruit the best talents available on the market through networking and scouting


• Ensure strong cooperation between front and back of house to guarantee efficient operations


• Boutique Care


• Lead by example to ensure the Team operate with the highest level of care and respect for the Product, evident in every ceremony or procedure


• Ensure display attracts Clients and maximizes sales, in accordance with Company guidelines – proactively seek VM and MD support based on store needs


• Guarantee an effective and efficient care of Company’s assets


• Ensure enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office


• Provide feedback and suggestions when necessary to the Visual Merchandising and the


• Retail Merchandising departments


• Events Organization


• Cooperate with the Retail Head Office for the organization of local events defining a challenging and realistic target per Client


• Guarantee excellence in standards and service during store events


• Propose opportunities for local events in partnership with local Stakeholders and Influencers

Job Descriptions

Job summary:

• As the Brand Store Director, you are a passionate Brand Ambassador and a business leader, who conveys the Brand philosophy and values to the local market, the Store team and to the final Client


• You are a driven business owner and you hold yourself accountable for achieving a successful overall store performance, seamlessly executing all activities to achieve the targets


• You guarantee excellence in Client experience, by being present on the sales floor and leading by example to placing the Client above all


• You are a motivating and inspiring leader; you coach and work closely with your team to achieve their sales target, maximizing all the commercial opportunities


• You mentor and develop your team by working closely with them; you set them up for success through succession planning and ensuring internal growth


• You ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Store

Responsibilities:

• Report to Retail Operations Manager, Hong Kong


• Leading the Business


• Drive Store Team to exceed Financial targets and maximize sales performances, determining the success of the entire store


• Propose and develop action plans, through careful analysis of performance


• Drive the Store team to exceed their KPI targets, including cross selling and up selling among product categories


• Represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients and building loyal relationships with the brand


• Be present on the sales floor, ensuring highest standard of approach and service to Clients


• Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business


• Foster the E-commerce channel development through a timely response to orders received, always delivering a high standard of service


• Meet store operating budgets by monitoring store expenses


• Provide effective product feedback based on store needs, and participate in the buying session when requested


• Client Development


• Place the Client above all, leading by example to create a welcoming environment and to ensure the Team strives to meet their every need and request


• Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences


• Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the “Brand Selling Ceremony


• Seamlessly manage the store’s local VIC’s, proposing the most appropriate and tailored actions to develop their loyalty and spend


• In partnership with other corporate functions, implement clienteling initiatives and events, securing Client loyalty and increasing Client spending


• Proactively identify opportunities to gain new Clients in order to grow store sales


• Foster a strong private appointment culture among the team


• Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome


• Team Management


• Act as a strong Staff motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client


• Encourage the exchange of information within the team and proactively develop


• morning briefing on specific topics


• Master fully all company tools and applications including IT and digital, and ensure


• team is constantly informed of relevant updates


• Understand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and procedures


• Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Retail Operations Manager in order to define the correct development processes


• Guarantee team development through coaching and follow-ups on individual action plans;


• Attract and recruit the best talents available on the market through networking and scouting


• Ensure strong cooperation between front and back of house to guarantee efficient operations


• Boutique Care


• Lead by example to ensure the Team operate with the highest level of care and respect for the Product, evident in every ceremony or procedure


• Ensure display attracts Clients and maximizes sales, in accordance with Company guidelines – proactively seek VM and MD support based on store needs


• Guarantee an effective and efficient care of Company’s assets


• Ensure enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office


• Provide feedback and suggestions when necessary to the Visual Merchandising and the


• Retail Merchandising departments


• Events Organization


• Cooperate with the Retail Head Office for the organization of local events defining a challenging and realistic target per Client


• Guarantee excellence in standards and service during store events


• Propose opportunities for local events in partnership with local Stakeholders and Influencers

Job Qualifications

• previous store management experience in the luxury brands


• able to manage the volume business

Job Type

Recruitment Type：Experienced

Work Type：Full-Time

工作城市：Hong Kong

工作地区：Asia Pacific

所属行业：Fashion & Lifestyle