Store Manager

Bulgari; Hong Kong; Sur place; HKD 600 000 - 900 000; Plein temps

Résumé du poste

BVLGARI in Hong Kong seeks a Store Manager to lead the store's commercial targets and elevate brand image. You will define business strategy, guide execution, and drive client satisfaction while maintaining an organized luxury environment.

The role emphasizes leading teams, driving sales, profitability, and a top-tier client experience, with a focus on clienteling, CRM, and staff coaching in a high-end setting.

Qualifications

• Bachelor degree and above is highly preferred.
• Fluent English, Cantonese and Mandarin.
• Experience in a comparable role in luxury industry preferred.
• Strong CRM background to recruit and retain loyal customers.
• Demonstrated coaching and people development skills.

Responsabilités

• Lead the implementation of clienteling strategies to build long-term client relationships and enhance satisfaction.
• Build and develop a high-performing store team with coaching and performance management.
• Drive sales targets and profitability by optimizing store layout, inventory, and visual merchandising.
• Oversee day-to-day store operations, ensuring consistent brand experience across locations.

Connaissances

Fluent English

Cantonese

Mandarin

CRM background

Coaching and people development

Formation

Bachelor degree or higher

Description du poste

• Bachelor degree and above is highly preferred
• Fluent English, Cantonese and Mandarin
• Lead the implementation of clienteling strategies

Position

The Store Manager is responsible for ensuring the achievement of commercial targets and contributing to the development of the brand’s image and reputation in an assigned store; by defining the business strategy, sharing a compelling vision and a clear execution roadmap. This role focuses on leading teams, driving sales, profitability, and client satisfaction while maintaining a well-organized store environment.

Job responsibilities

Business Development

• Act as a key business partner in developing and in developing and implementing store-specific strategies aligned with overarching business objectives.
• Leverage strategic thinking and business analysis to propose innovative ideas and insights aimed at enhancing store performance and driving growth
• Lead the implementation of clienteling strategies to gather and utilize client feedback effectively, driving continuous improvement and enhancing client satisfaction, as well as establishing long term relationships to build clients loyalty.
• Ensure the highest level of client experience is consistently provided, creating a memorable and personalized experience for every client

Team Management and Development:

• Build, lead, and developing a high-performing store team to deliver exceptional client experience and, achieve commercial ambition.
• Provide ongoing coaching, training, and performance management to support team members’ growth, success and overall wellbeing, including scheduling breaks and fostering a culture of work-life balance.
• Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team.

Business Management and Profitability

• Drive sales performance and profitability by achieving store sales targets and optimizing store layout, and effectively managing inventory and visual merchandising.
• Monitor Store P&L and control store expenses to ensure adherence to the budget and maximize profitability.

Store Operations and Management Support:

• Oversee day-to-day operations, ensuring smooth Floor Management and efficient functioning of the store.
• Implement and enforce of company policies and procedures to maintain a consistent brand experience across all locations.
• Help maintain a well-organized, clean, and visually appealing store environment to attract and retain clients
• Build omnichannel mindset among the team and drive related KPIs in order to maximize opportunities and increase client satisfaction across all business channels.

Profile

• Bachelor degree and above is highly preferred
• Fluent English, Cantonese and Mandarin
• Experience in a comparable role, in luxury industry preferred
• Strong CRM background - to recruit and retain loyal customers
• Demonstrated coaching and people development skills

BVLGARI

MAISON

Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.

Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.

Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of *Fondazione Bvlgari* , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.