Station Retail & Customer Services Specialist

MTR Corporation Limited 香港鐵路有限公司; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

MTR Corporation Limited 香港鐵路有限公司 is seeking a Marketing/Station Retail professional to help manage Cross Boundary Segment retail facilities and support daily operations at West Kowloon Station and Mainland Port Area. The role focuses on service quality, safety targets, and coordination with tenants and operations teams.

The ideal candidate will bring marketing experience in property services, strong communication skills, and the ability to supervise shop fittings and promotions within a busy

Qualifications

• Degree in Marketing / Business Administration or related discipline.
• At least 2 years of marketing experience, preferably in property management or customer services.
• Proficiency in both written and spoken English and Chinese (including Putonghua).
• Experience in retail shop management or station operations is an advantage.

Responsibilities

• Assist in managing station retail facilities in Cross Boundary Segment to provide quality management services to shop tenants and support daily operations.
• Support development of customer services and operational standards to meet requirements and safety targets.
• Manage service contracts including cleaning, security and ambassador services, and monitor performance.
• Support execution of promotion activities for station shops and monitor tenants’ fitting out works.
• Collaborate with station operations and stakeholders to implement station retail facility operations.

Skills

Interpersonal skills

Communication skills

Bilingual English & Chinese

Retail shop management

Education

Degree in Marketing / Business Administration

Job description

MTR Corporation Limited 香港鐵路有限公司 is seeking a Marketing/Station Retail professional to help manage Cross Boundary Segment retail facilities and support daily operations at West Kowloon Station and Mainland Port Area. The role focuses on service quality, safety targets, and coordination with tenants and operations teams.

The ideal candidate will bring marketing experience in property services, strong communication skills, and the ability to supervise shop fittings and promotions within a busy