SR CLIENT DEVELOPMENT EXE, HK & MC

Richemont Iberia SL; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

Richemont Iberia SL in Hong Kong seeks a Store Manager to oversee merchandising, financial management, staff supervision and day-to-day store operations for a small to mid-sized outlet. You will set schedules, monitor budgets, coach and develop team members, analyse customer issues, drive sales campaigns, ensure HSE compliance, and act as a trusted local representative to meet service and business goals.

Strong leadership, communication, and problem-solving skills are essential to succeed in

Qualifications

• Bachelor's Degree or Equivalent Level required.
• Managerial experience in supervising and directing people and resources.
• Experience in dealing with various situations and advising others.
• Ability to set and manage schedules and team development actions.

Responsibilities

• Oversee merchandising, financial management, and overall store management to meet sales goals.
• Manage day-to-day operations of a small to medium store, including front end, back end and sales floor.
• Provide training or coaching to staff to enhance performance.
• Aggregate and analyze customer issues to develop effective response strategies.
• Develop and implement customer contact plans for product launches and campaigns.
• Set clear objectives for sales calls/meetings and evaluate customer interest.
• Ensure adherence to health, safety and environment policies and escalate risks.
• Record and process orders and coordinate with relevant teams for delivery.

Skills

Store management

Budgeting

Team leadership

Coaching

Customer service

HSE compliance

Education

Bachelor's degree or equivalent

Job description

YOUR MISSION: Oversee merchandising, financial management, sales staff supervision, and overall store management.

HOW WILL YOU MAKE AN IMPACT?

• Oversee the merchandising, financial management, and overall store management to ensure the achievement of operational sales performance goals.
• Manage day-to-day operations of a small to medium store with a homogeneous product line, including front end, back end, and sales floor activities.
• Utilize the organization's formal development framework to identify and address the team's individual development needs, planning and implementing actions to build their capabilities.
• Provide training or coaching to others within the organization to enhance performance and fulfill personal potential.
• Aggregate and analyze customer issues to develop effective response strategies.
• Develop and propose short- or medium-term work schedules to meet planned commitments, approving overtime or additional resources as necessary.
• Set and manage performance objectives for direct reports or project/account team members, ensuring accountability and taking corrective actions as needed.
• Communicate the local action plan, aligning it with the function's strategy and the broader organization's mission and vision, and motivate the team to achieve local business goals.
• Identify products or services that best meet customer needs, using personal expertise to propose quantities and configurations, and encourage purchases.
• Deliver and manage budgets, conducting complex analyses on budget progress as required.
• Record and process custom/special orders, coordinating with relevant teams for delivery.
• Set clear objectives for sales calls or meetings, using standard materials for presentations, and evaluate customer interest to provide further information or explanations.
• Identify opportunities during service interactions to offer additional products/services.
• Develop and implement a customer contact plan to communicate product launches and engage potential customers in sales campaigns, building new relationships.
• Act as the first point of contact for customer queries and complaints, resolving issues or referring complex cases to ensure appropriate responses.
• Follow and enforce the organization's health, safety, and environment (HSE) policies and procedures, identifying and mitigating risks to well-being and instructing the team in safe working methods.
• Identify and address instances of risky behaviors within the team, escalating serious issues as appropriate.
• Bachelor's Degree or Equivalent Level required.
• Experience in dealing with various situations and advising others.
• Managerial experience in supervising and directing people and resources to achieve specific results within limited timeframes.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Bachelor's Degree or Equivalent Level Experience enables job holder to deal with the majority of situations and to advise others.