Specialist, Industrial Engineering

Leadingnation; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

UPS in Hong Kong seeks a data analytics and process improvement professional to support work measurement, operational planning, and automation initiatives across APAC. You will gather data, develop dashboards, and drive efficiency through tool design and system enhancements.

The role emphasizes cross-functional collaboration, data-driven decision making, and compliance with internal controls while delivering scalable automation solutions and performance reporting.

Qualifications

• Bachelor's degree in IT, CS, IS, Software Engineering, Data Analytics, Industrial Engineering, or related field.
• Experience in multinational environments with cross-functional collaboration.
• 2–5 years in process improvement, analytics, systems support, automation, or application development.
• Experience designing dashboards, reports, and KPIs.
• Strong analytical and problem-solving skills to improve operational processes through technology.

Responsibilities

• Identify opportunities to automate manual tasks and improve operational efficiency.
• Support process improvement and standardization initiatives.
• Document and maintain process flows and procedures.
• Develop and maintain internal tools, dashboards, and workflow solutions.
• Gather business requirements and translate them into system enhancements.
• Perform testing, implementation, and user support.
• Manage Data Loss Prevention (DLP) activities to protect sensitive business and customer information.
• Maintain process maps and support process improvement initiatives.
• Develop dashboards and reports to monitor KPIs, SLAs, productivity, and operational performance.
• Analyze data and provide insights to support business decisions.
• Support workload analysis, staffing studies, and performance measurement.
• Conduct operational audits and process reviews to identify compliance gaps and improvement opportunities.
• Track audit findings and support corrective action plans.
• Monitor and verify the effectiveness of process improvements and controls.
• Support forecasting, capacity planning, and resource allocation through data analysis.
• Prepare management reports, SOPs, process documentation, and operational guidelines.
• Maintain operational reference materials and support governance activities.
• Maintain clear process and system documentation
• Manage user lists, and support compliance and internal control alignment
• Provide user training and guidance

Skills

Power BI dashboards

SQL data analysis

Advanced Excel

Python programming

Power Platform

C# / JavaScript

Data visualization

Data modeling

API familiarity

Stakeholder management

Education

Bachelor's degree in IT / CS / IS / SWE / Data Analytics / Industrial Engineering or related

Tools

Microsoft Power BI

SQL

Python

Power Apps

Power Automate

Excel

VBA

JavaScript

C#

APIs

Job description

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Job Description

Job Summary

This position assists in conducting data gathering and analysis to support the work measurement and operational planning activities of the IE Supervisors. This position compiles data, develops reports and conducts periodic audits. This position participates in time studies and operation improvement activities.

The position also supports daily operational activities while driving efficiency initiatives through the design and development of digital tools and automation solutions in APAC Level. This role combines operational expertise with technical capability to enhance productivity, streamline processes, and support regional operations and enterprise-level system implementation.

Responsibilities:

Process Improvement & Automation

• Identify opportunities to automate manual tasks and improve operational efficiency.
• Support process improvement and standardization initiatives.
• Document and maintain process flows and procedures.

Systems & Tools Development

• Develop and maintain internal tools, dashboards, and workflow solutions.
• Gather business requirements and translate them into system enhancements.
• Perform testing, implementation, and user support.

Data Analytics & Reporting

• Manage Data Loss Prevention (DLP) activities to protect sensitive business and customer information.
• Maintain process maps and support process improvement initiatives.
• Develop dashboards and reports to monitor KPIs, SLAs, productivity, and operational performance.
• Analyze data and provide insights to support business decisions.
• Support workload analysis, staffing studies, and performance measurement.

Compliance & Operational Excellence

• Conduct operational audits and process reviews to identify compliance gaps and improvement opportunities.
• Track audit findings and support corrective action plans.
• Monitor and verify the effectiveness of process improvements and controls.

Planning & Operational Support

• Support forecasting, capacity planning, and resource allocation through data analysis.
• Prepare management reports, SOPs, process documentation, and operational guidelines.
• Maintain operational reference materials and support governance activities.

Documentation and data maintenance

• Maintain clear process and system documentation
• manage user list, and support compliance and internal control alignment
• Provide user training and guidance

Qualifications & Requirements (Hong Kong)

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Software Engineering, Data Analytics, Industrial Engineering, or related discipline.

Experience:

• Experience working in multinational organizations with cross-functional exposure and collaboration
• 2-5 years of experience in process improvement, business analytics, systems support, automation, or application development.
• Experience in designing and maintaining dashboards, reports, and performance metrics.
• Experience gathering business requirements and translating them into technical solutions.
• Strong analytical and problem-solving skills with the ability to improve operational processes through technology.

Technical Skills

• Advanced Microsoft Excel (Power Query, Power Pivot, VBA preferred).
• Power BI dashboard development and data visualization.
• SQL for data extraction and analysis.
• Experience with Microsoft Power Platform (Power Apps, Power Automate).
• Basic programming knowledge (Python, C#, JavaScript, or similar).
• Strong proficiency in Excel, including PivotTables, formulas, data modeling, and reporting, with experience handling large datasets.
• Working experience in Python / VBA (able to independently build automation)
• Experience in Power BI or similar data visualization tools
• Knowledge of process mapping and workflow optimization
• Experience with SQL / APIs is an advantage
• strong communication skills and stakeholder management

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