Solutions Consultant

Fano (Fano Labs); Hong Kong; On-site; HKD 600,000 - 980,000; Full time

Job summary

Fano Labs is seeking a Solutions Consultant to partner with Account Executives to drive revenue by qualifying opportunities and advancing them to closure. You will lead demonstrations, RFI/RFP responses, and technical validation activities, addressing prospects’ critical needs in Language AI, Compliance, and analytics.

Role involves developing solution proposals, coordinating with the sales team, and delivering live or remote presentations.

Qualifications

• 5+ years of presales experience selling to enterprises.
• Strong understanding of public cloud providers (AWS, Google, Azure).
• Familiar with Telecom, Cloud Architecture, Speech Analytics and NLP.
• Bachelor’s degree in CS/Engineering/IS or equivalent.

Responsibilities

• Assist in identifying sales opportunities and discovery of business challenges.
• Lead RFI/RFP responses, ensuring quality and timely delivery.
• Deliver product presentations and demonstrations to prove value.
• Provide an overview of architecture and product capabilities.
• Lead the creation of new demos and products for market needs.
• Coordinate technical validation events with presales and prospects.
• Share selling and technical experience with the Presales team.

Skills

Presales experience

Public cloud

Speech Analytics

NLP concepts

BFSI domain knowledge

Education

Bachelor’s degree in Computer Science/Engineering/Info Systems

Tools

Speech to Text

Voice Bot

GenAI

NLP

Job description

The Solutions Consultant is responsible for partnering and supporting the Account Executive/Business Development to drive revenue by helping to qualify sales opportunities and then bring those qualified opportunities to closure. The Solutions Consultant will manage compelling solution-based value propositions, demonstrations, RFI/RFPs, technical validation activities, and implementation strategies that address the prospect’s critical needs and business requirements. Solutions Consultants will lead the development of the solution to propose and be the technical resource coordinator for solution specific sales cycles where needed.

This is a good chance for you to be the pioneer in this Language AI industry with Fano Labs. If you have the drive, determination and the exposure, we would like you to apply.

Your Role and Responsibilities

• Discovery: Assist in the identification of potential sales opportunities and in discovering a particular prospect’s business challenges and vision for a solution to those challenges.
• RFI/RFP Responses: Lead the creation of a response to a specific prospect’s request for information or proposal, including creating and formatting the content, ensuring the quality of the response, and ensuring timely delivery of the response.
• Product Presentations & Demonstrations: Deliver product presentations and configured demonstrations to prove Fano’s ability to meet a prospect’s Compliance, Speech Analytics and Language AI challenges. The resulting demonstration and subsequent outcomes are initial proofs as to how Fano can deliver value based on what was learned about that prospect during discovery and throughout the engagement. These are to be delivered both live and remotely.
• Language AI Architecture / Technical Components Overview: Deliver an in-depth overview of the architecture and proprietary product capabilities that provide its unique value in the market.
• Solution & Demo Creation: Lead in the creation of new demo & products that help drive Partner and Fano’s solutions into the market.
• Technical Validation Events: Manage to successful conclusion the technical validation events that require Fano’s Presales to leverage data and other information provided by a prospect to show that prospect, in detail specific to them, the value of leveraging Fano’s solutions.
• Transfer Knowledge: Share your selling and technical experience with the rest of the Fano’s Presales team, both formally and informally.
• Collaboration and Support: Assist other Solution Consultants in the execution of the above responsibilities.
• Offer Feedback: Provide feedback to product management.

Required Technical and Professional Expertise

• 5+ years’ experience in a presales capacity successfully selling to both large and small enterprises.
• Strong understanding of public cloud providers such as AWS, Google, Azure.
• Familiar with Telecom, Cloud Architecture, Speech Analytic and NLP solutions.
• Familiar with basic BFSI and Language AI concepts.
• Bachelor’s degree in Computer Science, Math, Engineering, Information Systems or equivalent degree.

Preferred Technical And Professional Expertise

• Familiarity with enterprise business software – Speech to Text, Voice Bot, Chat Bot, GenAI and NLP. This would be a great advantage.
• Strong written and verbal communication skills.
• Able to speak English and Mandarin is a must and additional language would be an advantage.
• Able to travel.
• Proven collaborator and liaison with all levels and departments within the organization.
• Technical skill and/or ability to acquire in-depth knowledge and use of Fano’s products.
• Strong work ethic and ability to work autonomously given fundamental priorities and responsibilities.
• Strong organizational skills with the ability to multi-task and prioritize well in a fast paced, dynamic work environment.