Solution Analyst – Subsidiaries (Cathay Subsidiary Services)

Cathay Pacific; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Cathay Pacific is seeking a seasoned IT professional to join the Information Technology Department within Cathay Subsidiary Services. You will analyse business needs, translate requirements into functional specs, and lead end-to-end solution design for medium to large initiatives across enterprise systems.

You will work with stakeholders, IT teams and vendors, driving digital transformation and enabling automation and AI-enabled processes to deliver business value.

Qualifications

• Minimum 6 years IT experience with 3+ years in application development and support.
• tertiary qualifications essential.
• Strong interpersonal and stakeholder management skills.
• Good problem solving and analytical abilities.

Responsibilities

• Lead requirements analysis and evaluate solution options.
• Drive solution design and assess feasibility, cost and delivery.
• Translate requirements into clear specifications with traceability.
• Facilitate solution walkthroughs and align on specs and dependencies.
• Contribute to technical design including interfaces and data controls.
• Deliver Level 2/3 application support and root-cause analysis.
• Review vendor deliverables with risk and issue management.
• Own delivery of complex initiatives with planning and status reporting.
• Lead digital transformation through technology improvements.
• Drive AI, automation and Power Platform adoption; prototype low-code apps.

Skills

Stakeholder mgmt

Analytical thinking

Problem solving

Agile delivery

Communication skills

Presentation skills

Education

Bachelor's degree or higher

Tools

Power Platform

AI tools

Job description

Role Introduction

Reports to: Portfolio Solution Manager - Cathay Subsidiary Services

You will be part of the Information Technology Department (IMT), seated within the Cathay Subsidiary Services (CSS) unit, the centralised support function providing subject matter expertise to our subsidiaries, including Cathay Dining, Cathay Cargo Terminal, HAS by Cathay, and Vogue Laundry.

You will work closely with business stakeholders, internal IT teams and external vendors to deliver effective digital solutions. You will be responsible for analysing business needs and shaping end to end solutions by translating requirements into clear functional and technical specifications that support business outcomes.

You will gain exposure to complex enterprise systems, lead solution analysis for medium to large initiatives, and further develop your solution design, stakeholder management and technical leadership skills.

Key Responsibilities

• Lead requirements analysis and evaluate solution options across functional, technical, integration, data, security and operational dimensions
• Drive solution design and confirm feasibility, cost and delivery constraints
• Translate business requirements into clear, complete and testable functional and technical specifications with full traceability
• Facilitate solution walkthroughs and secure alignment on specifications, assumptions, dependencies and impacts
• Contribute to technical design including interfaces, data, controls and non functional requirements and guide implementation activities
• Deliver Level 2 and Level 3 application support including root cause analysis, remediation and user communication
• Manage and review vendor deliverables, ensuring quality, risk and issue management throughout delivery
• Own delivery of complex initiatives including planning, stakeholder coordination and regular status reporting
• Lead digital transformation initiatives and identify opportunities to improve business processes, user experience and operational efficiency through technology
• Drive the adoption of AI, automation and Power Platform solutions, and develop simple prototypes, low-code applications, workflows and AI agents to validate ideas and accelerate business value

Requirements

• Minimum of 6 years of IT experience with at least 3 years in application development and support, including leading solution analysis for medium to complex initiatives
• Tertiary qualifications are essential
• Strong interpersonal and stakeholder management skills with the ability to build trusted relationships across business, IT and vendors
• Strong analytical, problem solving and decision making skills with proven troubleshooting capability
• Agile delivery experience is an advantage
• Good understanding of technology concepts, trends and capabilities
• Strong verbal, written and presentation skills
• Candidates with less experience may be considered for the Solution Specialist role

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.