Solution Analyst

HSBC Global Services Limited; Hong Kong; On-site; HKD 600,000 - 1,200,000; Full time

Job summary

HSBC seeks a Solution Analyst in Hong Kong to drive strategic planning, business enablement and delivery readiness. You will partner with senior leaders to define goals, shape roadmaps and produce problem statements, value cases and options analysis.

You will translate strategy into epics and user stories, and work with product owners, engineers and QA to ensure feasible, compliant solutions. Essential experience includes facilitating discussions, managing requirements traceability and aligning

Qualifications

• Proven experience as a Solution Analyst or Senior Business Analyst delivering complex change in regulated environments.
• Strong ability to shape roadmaps, prioritize and translate strategy into execution.
• Excellent facilitation and communication with senior stakeholders.
• Analytical thinking with process mapping, requirements traceability and dependency management.
• Comfortable in Agile/iterative delivery and SDLC controls.

Responsibilities

• Partner with senior stakeholders to clarify goals, KPIs/OKRs and benefits.
• Shape and maintain an execution-ready roadmap with milestones and dependencies.
• Prepare governance-ready materials: value cases, options analysis, RAID logs.
• Lead discovery to capture business requirements and translate into epics and user stories.
• Collaborate with Product Owners, Engineers, QA/UAT to ensure feasible, testable solutions.

Skills

Solution Analyst

Stakeholder management

Facilitation

Job description

GCB 5

We are currently seeking a high calibre professional to join our team as a Solution Analyst.

In this role you will:

Strategic Planning & Business Enablement

• Partner with senior stakeholders to clarifystrategic goals, target outcomes, benefits and KPIs/OKRs.
• Shape and maintain an execution-readyroadmap(epics, milestones, dependencies, sequencing, capacity assumptions).
• Prepare governance-ready materials:problem statements, value cases, options analysis, decision papers, and RAID logs (risks, assumptions, issues, dependencies).
• Support prioritisation by balancing value, risk, regulatory needs, and delivery constraints.

Solution Analysis & Requirements Leadership

• Lead discovery via workshops/interviews to capturebusiness requirements, control requirements, and operating model impacts.
• Translate needs intoepics, features and user storieswith clear acceptance criteria and traceability.
• Develop analysis artefacts includingas-is/to-be process maps, business rules, exception handling, MI/reporting requirements, and service/process measures.
• Drive alignment across stakeholders; manage scope changes and ensure requirements remain coherent end-to-end.

Delivery Partnership & Change Readiness

• Work closely with Product Owners, Engineers, Architects, QA/UAT and Operations to ensure solutions arefeasible, testable, compliant, and operationally ready.
• Support test strategy and UAT readiness (scenarios, entry/exit criteria, defect triage, sign-off).
• Contribute to implementation readiness:cutover inputs, training/comms needs, operational acceptance, and post-release verification.

AI / Agentic (Desirable / Plus)

• Identify where AI/agentic patterns can improve enablement outcomes (e.g., intelligent workflow, decision support, automated insight generation).
• Define guardrails and controls: human-in-the-loop, permissions, audit trails, explainability expectations, monitoring measures.

Stakeholder Management

• Act as a trusted partner to business leads and technology management, influencing decisions through structured analysis and clear recommendations.
• Facilitate cross-team alignment across AME time zones; manage dependencies with platform and control functions where required.
• Communicate progress and decisions clearly, escalating with options and impacts.

To be successful you will need:

Essential

• Strong experience as a Solution Analyst / Senior Business Analyst / Technical BAdelivering complex change in a regulated organisation.
• Demonstrated ability inroadmap shaping, prioritisation support, benefits/KPI definition, and translating strategy into execution.
• Excellent facilitation and communication skills; able to drive clarity with senior stakeholders.
• Strong analytical capability: process analysis, requirements traceability, dependency management, and pragmatic problem solving.
• Comfortable working in Agile/iterative delivery environments and across SDLC controls.

Desirable

• Financial services/banking experience and understanding of governance, risk and control expectations.
• Experience with operating model change/adoption planning (training, comms, process metrics).
• Exposure to AI-enabled products, automation, or agentic workflows.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks).

Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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