Shift Leader

Leadingnation; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Benefits offered by this job

Transportation Allowance

Mobile Phone Allowance

Weekly Incentive

Discretionary Bonus

Flexible Working Hours

12 Days Annual Leave

Medical & Dental Insurance

Staff Meal

Job summary

Leadingnation is seeking a Shift Leader in Hong Kong to oversee daily restaurant operations in the Restaurant Manager's absence. The role emphasizes directing staff, ensuring compliance with company standards across preparation, delivery, customer relations, maintenance and inventory, and maintaining financial accountability.

Responsibilities include supervising Crew Members, coaching and training, handling opening/closing duties, and upholding safety and quality standards throughout shifts.

Qualifications

• Food Hygiene Manager Certification is preferred.
• 1–2 years of supervisory experience in a food service or retail environment preferred.
• Excellent written, verbal and group communication skills.
• Basic business math skills.

Responsibilities

• Direct daily operations of the restaurant in the absence of the Restaurant Manager, including supervising and training employees, opening and closing the store, ensuring food preparation is complete, managing shifts, and completing shift summaries.
• Motivates and coaches Crew Members and assists in training new Crew Members.
• Performs Crew Member tasks including runner, order taker, dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier.
• Works as a team player to support other employees in completing tasks.
• May assist General Manager with scheduling, ordering, and team development.

Skills

Team Leadership

Coaching

Communication

Problem Solving

POS Systems

Education

Food Hygiene Manager Certification

Tools

POS Systems

Job description

• Weekly Incentive, Discretionary Bonus
• Transportation & Mobile Allowance
• Medical & Dental Insurance

SUMMARY:

Shift Leaders are trained to perform all of the duties performed by the Crew Members, with additional responsibility for directing the daily operations of a restaurant in the Restaurant Manager's absence, ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management, inventory management, financial accountability, and other duties as required or assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Leads Crew Members and directs all daily operations of the restaurant in the absence of the Restaurant Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports.
• Motivates and coaches Crew Members, and assists in the training of new Crew Members.
• Excels in performing all Crew Member tasks including: runner/frontline coordinator, order taker/ dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier.
• Works as a team player to support other employees in completing their tasks.
• May assist General Manager in day to day operations with tasks including scheduling, ordering, and team development.
• Ensures that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies are followed.
• Ensures the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance.
• May assist General Manager in recruiting, interviewing, and hiring of Crew Members.
• Maintains fast, accurate and outstanding service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.
• Completes all other duties as assigned.

QUALIFICATIONS GUIDELINES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

• Food Hygiene Manager Certification is preferred.
• 1-2 years of supervisory experience in a food service or retail environment preferred.

LANGUAGE ABILITY:

This position requires excellent written, verbal and group communication skills. This position also requires the ability to read, analyze, create and interpret general business memos and documents.

MATH ABILITY:

This position requires basic business math skills.

REASONING ABILITY:

This position requires strong problem solving and decision-making skills, and the ability to be flexible and adapt in any situation.

COMPUTER SKILLS:

Basic computer skills are required in order to operate POS (cash registers) systems.

SUPERVISORY RESPONSIBILITIES:

This position requires occasional supervisory responsibilities in the absence of the General and Assistant Managers.

PHYSICAL DEMANDS:

This position will require long periods of standing on hard surfaces, occasionally in warm temperatures. There is also likely to be extensive lifting of supplies and materials and moderate to loud noise. The use of hands and arms to reach for, grasp and manipulate objects is required. Finger dexterity may be required for cash register use. There will be constant exposure to hot equipment and oil throughout the work day.

LANGUAGE ABILITY:

English and Cantonese arepreferredand Mandarin is a plus.

SPECIAL REQUIREMENTS/CERTIFICATION:

Hygiene Manager certification is preferred.

BENEFITS:

• Transportation Allowance
• Mobile Phone Allowance
• Weekly Incentive
• Discretionary Bonus
• Flexible Working Hours
• 12 Days Annual Leave
• Medical & Dental Insurance
• Staff Meal