Service Receptionist / After-Sales Officer (Welcome Young Graduates)

Apass International Hong Kong Company Limited; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Benefits offered by this job

Discretionary bonus

Public holidays

Job summary

Apass International Hong Kong Company Limited is seeking an After-Sales Service Receptionist to join its Hong Kong team, supporting the service centre's operations and delivering world-class customer service.

The role involves greeting customers, assisting with service processes, coordinating with departments, handling invoices, and maintaining a professional reception area to ensure a smooth customer experience.

Qualifications

• Minimum 2 years in service or customer care, preferably luxury/hospitality.
• Consumer-centric with strong communication and problem solving skills.
• Proactive, patient, stable and positive with strong teamwork.
• Fluent in English, Mandarin and Cantonese.
• Good knowledge of Word and Excel.

Responsibilities

• Greet customers and offer refreshments at the service reception.
• Handle inquiries in person and by phone professionally.
• Assist customers in understanding repair and service processes.
• Coordinate with other departments and provide timely repair updates.
• Process invoices and service-fee transactions.
• Keep the reception area clean, organized and presentable.
• Participate in job rotations and cross-department training.
• Transfer information to relevant departments and follow up progress.
• Share product knowledge to build trust and understanding with customers.

Skills

Customer service

Multilingual communication

Teamwork

Languages: English/Mandarin/Cantonese

Tools

Microsoft Word

Microsoft Excel

Job description

Our client, an international luxury group, is dedicated to delivering world-class customer experiences. This renowned company is looking for an After-Sales Service Receptionist to join their Hong Kong team, supporting the service centre's operations while providing excellent service. Talents with a positive attitude from any industry are welcome to apply.

Industry: Luxury Consumer Goods

Highlights

Great career opportunity in Customer Service function - build a long-term path in an international group

5-day work week with guaranteed & discretionary bonus, public holidays, prime location

Strong brand & business - grow with a prestigious name in a well-established luxury group

Responsibilities

By reporting to the management of After Sales Service, this position is responsible for providing excellent services to the customers including greeting customers and offering of refreshment drinks

Handle the customers’ requests in person and also over the phone professionally.

Assist customers in understanding the repair and service processes for their productseffectively

Coordinate with other departments and ensure customers are provided timely updates about their repair

Process invoices and handle transactions for service fees

Ensure the service reception area and the workstation are clean, organised and presentable

Participate in job rotations and receive cross departmental training

Transfer the required information to relevant departments and follow up the progresstimely

Sharing of product knowledge to reach trust and great understanding from customer

Requirements

Minimum 2 years’ experience in service or customer care ; preferably in luxury retail, hospitality or airline industry

Consumer centric mindset with effective communications and problem solving skills.

Proactive, patient, stable and positive with strong team work and detail-orientated

Fluent in English, Mandarin and Cantonese;

Good knowledge of PC Programs i.e. Word, Excel.

Our client offers a comprehensive package with fringe benefits.

Only short-listed candidates will be notified. Personal data collected will be used for recruitment purpose.