Service Executive

Hermès Asia Pacific Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Hermès Asia Pacific Limited in Hong Kong is seeking a customer-focused retail assistant to warmly greet shoppers, identify needs, and guide them to the next available staff. You will help manage queues, arrange walk-in appointments, and ensure a smooth shopping experience across the store.

In this role, you will maintain strong teamwork, support cashier duties when needed, and assist with general store operations. Fluency in English, Cantonese and Mandarin is expected to deliver premium service.

Qualifications

• Relevant work experience in retail sales / stock management / customer service field
• Cheerful, helpful and ability to perform company's standard of customer service
• Assertive and possess good understanding of floor operations
• Proactive, good team player, good communication skill
• Good common sense on problem-solving
• Fluent in both verbal and written English, Cantonese, and Mandarin

Responsibilities

• Greet and interact with customers in a professional manner
• Identify needs, product interest and enquiries of arriving customers
• Reassure customers about service timelines and connect them to the next available staff
• Ensure sales team members are available and ready to serve
• Manage queue issues and assist walk-in customers with amenities
• Arrange and verify walk-in customers' appointments
• Maintain good team communication and escort customers entering the store
• Provide feedback to in-charge on queue and tally management
• Update customer appointments throughout the day and record accordingly
• Recognize VIP customers and greet by name
• Assist aftersales and Web-To-Shop customers
• Support cashier duties when needed
• Assist in general store operations and activities

Skills

English

Cantonese

Mandarin

Job description

• Greet and interact with customers in a professional manner
• Identify needs, product interest and enquiries of arriving customers
• Reassure customer acknowledge on the timeline, that they will be served by the next available staff
• Ensure sales team members availability and ready to serve the customers
• Handle and manage any potential queue issues, provide amenity to queuing customer if needed
• Arrange and verify walk-in customers' appointment
• Maintain good communication with the team, escort customers entering the store and ensure them without having left unattended
• Provide feedback to in-charge on queue and Tally management
• Update customer appointments throughout the day and record accordingly
• Recognize each VIP customers and greet them by their name
• Serve aftersales and Web-To-Shop customers
• Support cashier job duty when no other available staff
• Assist in general store operations and activities

Requirements

• Relevant work experience in retail sales / stock management / customer service field
• Cheerful, helpful and ability to perform company's standard of customer service
• Assertive and possess good understanding of floor operations
• Proactive, good team player, good communication skill
• Good common sense on problem-solving
• Fluent in both verbal and written English, Cantonese, and Mandarin

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 22,040 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. 16 artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores in 45 countries across the world, including 5 stores in Hong Kong.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 22,040 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. 16 artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores in 45 countries across the world, including 5 stores in Hong Kong.