Service Executive

Hermès; Hong Kong; On-site; HKD 200,880 - 279,000; Full time

Job summary

Hermès is seeking a customer service professional in Hong Kong to greet and assist customers, manage appointments, and support store operations. Ideal candidates will have relevant retail experience, be proactive team players, and excel in communication.

The role requires fluency in English, Cantonese, and Mandarin to cater to a diverse clientele. You will ensure a seamless customer experience and effectively manage any queuing issues that arise during store operations.

Qualifications

• Relevant work experience in retail sales or customer service.
• Cheerful and helpful demeanor with a focus on customer satisfaction.
• Proactive team player with good communication skills.

Responsibilities

• Greet and interact with customers professionally.
• Manage customer appointments and handle potential queue issues.
• Support cashier duties when other staff are unavailable.

Skills

Customer service orientation

Good problem-solving skills

Fluency in English

Fluency in Cantonese

Fluency in Mandarin

Team collaboration

Communication skills

Job description

Responsibilities

• Greet and interact with customers in a professional manner
• Identify needs, product interest and enquiries of arriving customers
• Reassure customer acknowledge on the timeline, that they will be served by the next available staff
• Ensure sales team members availability and ready to serve the customers
• Handle and manage any potential queue issues, provide amenity to queuing customer if needed
• Arrange and verify walk-in customers’ appointment
• Maintain good communication with the team, escort customers entering the store and ensure them without having left unattended
• Provide feedback to in-charge on queue and Tally management
• Update customer appointments throughout the day and record accordingly
• Recognize each VIP customers and greet them by their name
• Serve aftersales and Web-To-Shop customers
• Support cashier job duty when no other available staff
• Assist in general store operations and activities

Requirements

• Relevant work experience in retail sales / stock management / customer service field
• Cheerful, helpful and ability to perform company’s standard of customer service
• Assertive and possess good understanding of floor operations
• Proactive, good team player, good communication skill
• Good common sense on problem-solving
• Fluent in both verbal and written English, Cantonese, and Mandarin