Service Engineer

Johnson Controls; Hong Kong; On-site; HKD 268,000 - 469,000; Full time

Job summary

Johnson Controls Hong Kong is seeking a BMS Service Technician to maintain and support customer facilities, delivering proactive service to resolve building inefficiencies and keep systems running smoothly. You will supervise a mobile team, handle retrofit, testing, commissioning, installation and maintenance, coordinate with subcontractors, prepare proposals, and build strong customer relationships.

English and Chinese communication skills are required.

Qualifications

• Higher Diploma or Degree in Building Service / Electrical / Mechanical Engineering or equivalent
• 2 to 3 years’ relevant experience
• Willing to work on site in various locations

Responsibilities

• Supervise a team to provide support in retrofit work, testing and commissioning, installation, service and maintenance works, including hardware, software and troubleshooting projects
• Ensure quality of work to the satisfaction of customer and meet the agreed statement and quality standard
• Coordinate all the site works including those performed by subcontractors to ensure compliance with requirement
• Prepare maintenance and retrofit proposal and tender
• Maintain good relationship with customers
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
• Support proposals to support recommendations and solutions
• You are the primary mobile contact for Johnson Controls technical service issues, responsible for trouble shooting and resolving issues on highly complex systems according to a defined process, service agreement and customer needs

Education

Higher Diploma or Degree in Building Service / Electrical / Mechanical Engineering or equivalent

Job description

What you will do

The Service team delivers innovative maintenance and service solutions to a wide customer base across all industry segments for BMS systems. You will be part of a growing team of BMS technicians maintaining and supporting customer’s facilities. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

You are the primary ‘mobile’ contact for all Johnson Controls technical service issues, responsible for trouble shooting and resolving issues on highly complex systems according to a defined process, service agreement and customer needs.

How you will do it

• Supervise a team to provide support in retrofit work, testing and commissioning, installation, service and maintenance works, including hardware, software and trouble-shooting projects

• Ensure quality of work to the satisfaction of customer and meet the agreed statement and quality standard

• Coordinate all the site works including those performed by subcontractors to ensure compliance with requirement

• Prepare maintenance and retrofit proposal and tender

• Maintain good relationship with customers

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities

• Support proposals to support recommendations and solutions

What we look for

Required

• Higher Diploma or Degree in Building Service / Electrical / Mechanical Engineering or equivalent

• 2 to 3 years’ relevant experiences

Preferred

• Effective interpersonal, presentation and project management skills

• Good problem solving techniques, organizing and planning ability

• Good spoken and written in English and Chinese

• Independent and able to work under pressure & tight deadline

• Willing to work on site in various locations