Service Delivery Manager

Hitachi Rail; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Hitachi Rail is seeking a seasoned professional to manage the Maintenance Service Project in Hong Kong, coordinating resources and delivering on turnover, schedule, and quality targets. You will guide the service delivery team to provide OAM manuals and training in line with contract milestones.

Requirements include a bachelor’s degree in Engineering or Project Management and at least five years in Customer Service or Project Management, with strong analytical and leadership skills plus fluency

Qualifications

• Bachelor's degree in Engineering or Project Management or above.
• Minimum 5 years Customer Service Management or Project Management experiences.
• Strong analytical, problem-solving, and people management skills.
• Good command of written and spoken English and Cantonese.

Responsibilities

• Manage the Maintenance Service Project and allocated resources with clear objectives for turnover, cash flow, schedule, and quality.
• Support financial performance through cost control and MYB support to achieve target margins.
• Lead the service delivery team in providing OAM manuals and training to customers per contractual milestones.
• Act as a Work Package Manager coordinating stakeholders through the DLP.
• Analyze system logs and site information to identify issues and propose recovery and long-term improvements.

Skills

Engineering background

Project management

Customer service management

Analytical skills

Leadership

English Cantonese

Education

Bachelor's degree or above

Job description

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

Responsibilities

Manage the Maintenance Service Project and allocated resources, with clear objectives for turnover, cash flow, treasury, schedule, and quality

Support financial performance through cost control and MYB support by meeting the target (allocated) costs, thereby ensuring target margins are achieved

Lead the service delivery team in providing Operations, Administration, and Maintenance (OAM) manual and training to customers in accordance with contractual milestones and key dates

Act as a Work Package Manager, coordinating and managing internal and external stakeholders throughout the Defect Liability Period (DLP)

Analyze system logs and site information to identify issues and propose both short-term recovery actions and long-term improvement solutions

Manage obsolescence activities and develop mitigation plans to ensure long-term system supportability

Requirements

Bachelor’s degree in Engineering or Project Management or above

Minimum 5 years Customer Service Management or Project Management experiences

Strong analytical, problem-solving, and people management skills

Good leadership skills with teamwork experience

Good command of written and spoken English and Cantonese

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

Hitachi Rail is committed to driving a sustainable mobility transition and helping every passenger, customer and community enjoy more connected, seamless and sustainable transport.

We are a trusted partner to operators around the world with expertise across every part of the rail ecosystems – from manufacture and maintenance of rolling stock to digital signalling and smart operational systems.

Hitachi Rail is committed to driving a sustainable mobility transition and helping every passenger, customer and community enjoy more connected, seamless and sustainable transport.

We are a trusted partner to operators around the world with expertise across every part of the rail ecosystems – from manufacture and maintenance of rolling stock to digital signalling and smart operational systems.