Senior Underwriting Operations Specialist, General Insurance

Alexis Services Limited; Hong Kong; Presencial; HKD 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Alexis Services Limited seeks a Senior Underwriting Operations Specialist in General Insurance to support Property underwriters and drive growth. You will deliver compliant account servicing, renewals, onboarding, and broker liaison to meet SLA targets.

The role covers end-to-end multinational program activities, fronting processes, data entry, and document preparation while ensuring regulatory adherence and coaching junior staff.

Formación

• Bachelor's degree, College Diploma, or a professional insurance qualification.
• Minimum 7 years of general insurance experience.
• 5+ years in multinational programs or property lines; leading large cross-border accounts preferred.
• Fluent English required; Cantonese is highly preferred.

Responsabilidades

• Provide high-quality specialized underwriting support; administer insurance/reinsurance processes and manage renewals/onboarding.
• Coordinate end-to-end multinational program activities; execute fronting processes; manage local controls.
• Deliver broker support (certificates, invoicing, policy statuses) and manage stakeholder interactions to meet SLA timelines.
• Oversee setup and data entry of account info; prepare slips, cover notes, and debit notes.
• Drive process improvements; share best practices; coach junior team members.
• Ensure adherence to regional regulatory frameworks and internal guidelines.

Conocimientos

Analytical skills

Communication skills

Interpersonal skills

Independence / self-motivation

Resilience

Educación

Bachelor's degree

College Diploma

Professional insurance qualification

Descripción del empleo

Senior Underwriting Operations Specialist, General Insurance

Provides critical underwriting support to Property underwriters to drive business growth and ensure the successful retention of multinational accounts. The role focuses on delivering exceptional, compliant account servicing in strict adherence to SLA and KPI targets.

Your Scope

Provide high-quality specialized support, administer insurance/reinsurance processes, and manage renewals and new client onboarding

Coordinate end-to-end multinational program activities, execute fronting processes, and manage local market standard controls

Deliver comprehensive broker support (certificates, invoicing, policy statuses) and manage stakeholder interactions to meet SLA timelines

Oversee the accurate setup and data entry of account info into internal systems; prepare standard documents like slips, cover notes, and debit notes

Drive continuous process enhancement, share best practices, and coach junior team members

Ensure strict adherence to regional regulatory frameworks and internal Group compliance guidelines

About you

Bachelor's degree, College Diploma, or a professional insurance qualification

Minimum 7 years of general insurance experience with a solid track record in underwriting processes/services

5+ years in multinational programs or producing property lines of business; experience leading large cross-border accounts (preferred)

Strong analytical, communication, and interpersonal skills; highly resilient and able to work independently

Professional fluency in written and spoken English is required

Cantonese is highly preferred