Senior Underwriting & Case Operations Specialist

FWD Insurance; Hong Kong; On-site; HKD 360,000 - 540,000; Full time

Benefits offered by this job

Learning & development opportunities

Attractive package

Job summary

FWD Group in Hong Kong is seeking an underwriting support professional to review submissions, coordinate case flow with management teams, and monitor requirements to ensure timely underwriting decisions. The role involves preparing documentation for underwriters, maintaining records, and providing administrative backing to underwriting staff.

The ideal candidate should have a university degree (FLMI advantageous), 2+ years in life insurance operations or case management, and strong analytical

Qualifications

• University graduate; FLMI would be an advantage.
• 2+ years in life insurance operations, underwriting support or case management.
• Good understanding of life insurance documentation and workflows.
• Strong analytical, problem-solving and organizational skills.
• Fluent in English and Chinese; excellent communication abilities.
• Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Review new HNW submissions to verify completeness and allocate cases.
• Coordinate with Case Management teams and stakeholders on case status and actions.
• Monitor outstanding underwriting, financial, compliance and administrative requirements.
• Prepare, organize and assemble case information for underwriting submissions.
• Maintain accurate underwriting system records and audit-ready case files.
• Provide administrative support to underwriters and related activities.
• Identify gaps and delays, and support reporting and performance review.

Skills

Analytical skills

Problem solving

Organizational skills

Attention to detail

Team player

Communication skills

Education

University degree

FLMI (advantage)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

FWD Group in Hong Kong is seeking an underwriting support professional to review submissions, coordinate case flow with management teams, and monitor requirements to ensure timely underwriting decisions. The role involves preparing documentation for underwriters, maintaining records, and providing administrative backing to underwriting staff.

The ideal candidate should have a university degree (FLMI advantageous), 2+ years in life insurance operations or case management, and strong analytical