Senior Technical Trainer, Watchmaking - APAC (luxury watch)

Solomon HR Solution Limited; Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Job summary

Solomon HR Solution Limited is seeking a Senior Technical Trainer, Watchmaking for APAC to lead repair centres, service operations and technical support across multiple markets. You will oversee workshop performance, drive training programs, and ensure top quality maintenance and troubleshooting standards.

You will manage watchmakers’ training, knowledge sharing and capability development for internal and external service teams, coordinating parts, processes and communications with stakeholders,

Qualifications

• Formal qualification in a technical or engineering discipline.
• Experience in high-standard after-sales service, workshop management, or technical operations.
• Strong leadership and regional stakeholder management experience.
• Excellent problem-solving, organizational, and operational management skills.

Responsibilities

• Lead repair centres, after-sales service operations and technical support across APAC markets.
• Oversee workshops/repair centres to ensure high repair quality, service excellence and turnaround time.
• Manage watchmaker training, knowledge sharing and capability development for service teams.
• Provide guidance on service processes, product maintenance and troubleshooting.
• Coordinate spare parts management, workshop operations and stakeholder communications.
• Support service excellence initiatives and represent the company in training sessions and industry events.
• Lead and develop local service teams with workforce planning, coaching and performance management.

Skills

Leadership

People management

Stakeholder management

Problem solving

Organization

Communication

Multitasking

Education

Engineering degree

Tools

MS Office

Service management systems

Job description

Senior Technical Trainer, Watchmaking - APAC (luxury watch)

We, Solomon HR is inviting the following talent for a luxury brand watch brand:

Key Responsibilities

• Lead various repair centres, after-sales service operations and technical support across multiple markets in APAC.
• Oversee workshops / repair centres performance, ensuring high standards in repair quality, service excellence, and turnaround time.
• Manage watchmaker training, knowledge sharing, and capability development for internal and external service teams.
• Provide guidance on service processes, product maintenance, and troubleshooting.
• Coordinate spare parts management, workshop operations, and service-related communications with stakeholders.
• Support service excellence initiatives and represent the company in training sessions and industry events.
• Lead and develop local service teams, including workforce planning, coaching, performance management, and engagement.

Requirements

• Formal qualification in a technical or engineering-related discipline.
• Proven experience in high standard after-sales service, workshop management, or technical operations, preferably within a premium or luxury consumer goods environment.
• Strong leadership, people management, and regional stakeholder management experience.
• Excellent problem-solving, organizational, and operational management skills.
• Proficient in Microsoft Office and service management systems.
• Good command of written and spoken English, Cantonese.
• Strong communication and interpersonal skills.
• Able to manage multiple priorities in a fast-paced environment.
• Passionate about technical excellence and continuous improvement.
• Some regional travel will be required to support service operations, training activities, and stakeholder engagement across multiple markets.