APAC Regional Watch After-Sales Lead

Hermès Asia Pacific Limited; Hong Kong; Vor Ort; HKD 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Hermès Asia Pacific Limited in Hong Kong seeks a Regional After Sales Service Manager (Horloger) to lead watchmaking and aftersales excellence across Asia Pacific. You will perform technical interventions on quartz, mechanical, manufacture movements, and jewelry watches, while overseeing the Hong Kong workshop and training teams to Hermès standards.

Lead a high-caliber team, manage spare parts and tools, and ensure quality, safety, and service levels align with Hermès expectations in a dynamic

Qualifikationen

• Certification from a recognized watchmaking program (e.g., WOSTEP or equivalent).
• Minimum of 5 years of successful experience as a Senior Watchmaker or Workshop Manager.
• High level of dexterity, precision, and focus to handle small components.
• Experience in the luxury timepiece industry is preferred.

Aufgaben

• Perform technical interventions across quartz, mechanical, manufacture movements, and jewelry watches.
• Manage the Hong Kong workshop with autonomy, organizing tools, equipment and spare parts.
• Oversee after-sales interventions, ensuring quality and timely delivery.
• Train internal and external watchmakers and sales teams on Hermès watches and calibers.
• Act as the technical reference for the Asia-Pacific region.

Kenntnisse

Watchmaking

Workshop Management

Leadership

Quality Assurance

Time Management

English Proficiency

Ausbildung

Watchmaking certification (WOSTEP or equivalent)

Tools

MS Office

Jobbeschreibung

Hermès Asia Pacific Limited in Hong Kong seeks a Regional After Sales Service Manager (Horloger) to lead watchmaking and aftersales excellence across Asia Pacific. You will perform technical interventions on quartz, mechanical, manufacture movements, and jewelry watches, while overseeing the Hong Kong workshop and training teams to Hermès standards.

Lead a high-caliber team, manage spare parts and tools, and ensure quality, safety, and service levels align with Hermès expectations in a dynamic