(Senior) Technical Services Manager (Storage Solutions) - IT Infrastructure & Operations

The Bank of East Asia, Limited; Hong Kong; On-site; HKD 400,000 - 600,000; Full time

Job summary

Leadingnation is seeking a skilled professional in Hong Kong to develop and execute the strategic roadmap for the bank's infrastructure platforms, focusing on modernization and scalability. The role includes managing the lifecycle of platform technologies and leading complex infrastructure projects.

The ideal candidate will have 5+ years of experience in infrastructure, a Bachelor's degree in Computer Science, and proficiency in storage management tools. Fluency in English and Chinese (Cantonese + Mandarin) is required.

Qualifications

• Minimum of 5 years of experience in infrastructure and storage.
• Relevant industry certifications like EMC, NetApp or similar.
• Fluent in English and Chinese (Cantonese + Mandarin).

Responsibilities

• Develop and execute the strategic roadmap for bank's platforms.
• Manage lifecycle of all platform technologies from procurement to decommissioning.
• Lead complex infrastructure projects including upgrades and migrations.

Skills

Hands-on expertise in storage and backup solutions

Strong scripting skills in Python, PowerShell, or Bash

Proficiency in storage management tools

Leadership skills with team management experience

Strong understanding of infrastructure security best practices

Analytical and problem-solving skills

Education

Bachelor's degree in Computer Science or related field

Tools

Storage management tools and software

Job description

Responsibilities

• Develop and execute the strategic roadmap for the bank's infrastructure platforms, focusing on modernization, scalability, and cost-effectiveness.
• Provide technical and direction to a team responsible for the 24/7 operation of critical platform services in align with Bank Standard.
• Manage the lifecycle of all platform technologies, from procurement and deployment to maintenance and decommissioning.
• Establish and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure platform performance and reliability meet business needs.
• Administer and support SAN, NAS, and cloud storage environments
• Automate storage management tasks using scripting and other tools
• Ensure data integrity and security across storage platforms
• Perform data backup and recovery operations
• Optimize storage systems for efficiency and performance
• Develop and maintain documentation for storage procedures and configurations
• Manage the enterprise storage environment including provisioning, performance monitoring, replication, and disaster recovery strategies.
• Enterprise Capacity Plan & Management: Provide well plan and effective capacity management to meet the Bank requirements.
• Lead complex infrastructure projects, including platform upgrades, migrations, and cloud adoption initiatives.
• Implement and enforce rigorous change, incident, and problem management processes for all platform services.
• Ensure all infrastructure platforms comply with bank security policies, regulatory standards, and disaster recovery requirements.
• Manage vendor relationships and contracts related to platform technologies.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in infrastructure and storage area.
• Proven hands‑on expertise in storage, backup solution and different bands and models.
• Relevant industry certifications like EMC, NetApp, or similar storage‑related credentials
• Proficiency in storage management tools and software
• Strong scripting skills in Python, PowerShell, or Bash
• Security & Compliance: A strong understanding of infrastructure security best practices and experience operating in a regulated environment.
• Leadership & People Management: Excellent leadership skills with a proven ability to mentor, develop, and manage a high‑performing technical team.
• Strategic Planning: Ability to develop strategic roadmaps, manage budgets, and articulate technology plans to senior management.
• Problem‑Solving: Superior analytical and root‑cause analysis skills for complex technical issues.
• Fluent in English and Chinese (Cantonese + Mandarin)

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.