Lead Infrastructure Engineer – Private Bank

ALL-STAR AGENCY; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

ALL-STAR AGENCY in Hong Kong seeks a Lead Infrastructure Engineer to take technical ownership of core infrastructure services across servers, networks, data centers, backup/DR and monitoring. You will be a senior member of a 12‑person IT function, collaborating with the Head of IT Hong Kong and regional teams.

You will lead day‑to‑day operations, manage connectivity to banking systems, and drive incident management, project delivery and vendor governance.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or a related discipline.
• Around 10 years of infrastructure operations experience in banking/financial services.
• Hands-on exposure to banking connectivity and payment systems (RTGS, SWIFT, FPS, ICLNet).
• Fluent written and spoken English, Cantonese and Mandarin.

Responsibilities

• Lead day‑to‑day infrastructure operations for servers, networks, data center facilities, storage, backup and monitoring.
• Administer connectivity for key banking systems (RTGS, SWIFT, FPS, ICLNet) with operations and vendors.
• Own infrastructure monitoring, incident and problem management, root‑cause analysis and preventive actions.
• Coordinate end‑to‑end infrastructure and payment projects, from requirements to rollout and review.
• Manage vendors, SLAs, performance reviews, and align with security and operational expectations.
• Support telephony/PBX/SIP/voice‑recording infrastructure for front office and control functions.

Skills

Leadership

Stakeholder communication

English fluency

Mandarin fluency

Education

Bachelor’s degree in CS/IT

Job description

Join a leading private banking platform in Hong Kong as Lead Infrastructure Engineer taking technical ownership of core infrastructure services across server, network, data center, backup/DR and monitoring. You will be a senior member of a 12‑person local IT function, working closely with the Head of IT Hong Kong, IT Banking & Solutions and IT Investment Solutions teams, and coordinating with stakeholders across Asia (including Singapore and China).

Key Responsibilities

• Lead and support day‑to‑day infrastructure operations for servers, networks, data center facilities, storage, backup and disaster‑recovery environments, ensuring high availability, resilience and robust monitoring.
• Administer and monitor connectivity for key banking and payment systems (Including RTGS, SWIFT, FPS, ICLNet and other interfaces), partnering with operations and vendors to keep services stable, secure and compliant.
• Own infrastructure monitoring, incident and problem management processes, performing root‑cause analysis and implementing preventive and corrective actions to minimize downtime and service impact.
• Coordinate infrastructure and payment‑related projects end‑to‑end, including requirements gathering, design input, testing, rollout and post‑implementation review, clearly articulating your role and contributions.
• Manage infrastructure vendors and service providers, overseeing SLAs, reviewing performance, driving changes and ensuring deliverables align with technical, security and operational expectations.
• Support and maintain telephony/PBX/SIP/voice‑recording infrastructure, working with internal users and external vendors to provide reliable communication and recording services for front office and control functions.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or a related discipline.
• Around 10 years’ solid infrastructure operations experience covering servers, networks, data center, backup/DR and monitoring, gained in banking or financial‑services environments (banking experience is essential).
• Hands‑on exposure to key banking connectivity and payment systems such as RTGS, SWIFT, FPS, ICLNet or similar, with strong understanding of their operational, performance and security requirements.
• Basic understanding or practical experience with telephony/PBX/SIP/voice‑recording systems in a corporate or banking context.
• Proven project coordination and vendor‑management experience, able to drive infrastructure and connectivity projects from planning through delivery and stabilization, and to communicate clearly with regional stakeholders.
• Strong communication and presentation skills, with fluent written and spoken English, Cantonese and Mandarin, and the ability to explain technical issues and project work to both technical and non‑technical audiences.

If you are an experienced infrastructure engineer from banking or financial services ready to step into a senior, hands‑on role with regional exposure, please send your CV to Raymond Cheung for a confidential discussion about this opportunity.