(Senior) Technical Services Manager (Storage Solutions) - IT Infra & Ops

The Bank of East Asia, Limited; Hong Kong Island; On-site; HKD 600,000 - 900,000; Full time

Job summary

The Bank of East Asia, Limited is seeking a (Senior) Technical Services Manager for Storage Solutions within IT Infra & Ops in Hong Kong. The role focuses on leading daily storage/backup operations, monitoring performance, ensuring backups, and supporting data recovery requests.

You will troubleshoot, document systems, participate in projects like upgrades or cloud migrations, and support disaster recovery testing while adhering to security and compliance standards.

Qualifications

• Bachelor's degree in Computer Science or Information Technology or related field.
• 3–5 years of IT infrastructure, system administration, storage or backups experience.
• Basic hands-on familiarity with storage and backup tools.
• Relevant certification(s) is/are a plus but not mandatory.
• Good understanding of enterprise storage (SAN/NAS) and backup/recovery concepts.
• Strong problem-solving and willingness to learn new technologies.
• Ability to follow security, compliance, and regulatory guidelines.
• Good communication skills and teamwork.

Responsibilities

• Lead and support daily operations of storage and backup environments.
• Monitor system performance and ensure daily backups complete successfully; assist with data recovery requests.
• Troubleshoot technical issues and maintain accurate technical documentation.
• Follow standard IT procedures for incident, problem, and change management.
• Support 24/7 operations of critical IT services (occasional on-call duties).
• Lead and assist in setup, maintenance, and retirement of storage hardware and software.
• Participate in IT projects (system upgrades, cloud migrations, new platform deployments).
• Lead and assist disaster recovery testing and ensure security/compliance standards are met.

Skills

Storage concepts

Backup/Recovery

Troubleshooting

Documentation

Team collaboration

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

Storage & backup tools

Job description

(Senior) Technical Services Manager (Storage Solutions) - IT Infra & Ops

Lead and support the daily operations of storage and backup environments.

Monitor system performance, ensure daily backups are completed successfully, and assist with data recovery requests.

Help troubleshoot technical issues and maintain accurate technical documentation.

2. System Support & Maintenance

Follow standard IT procedures for incident, problem, and change management.

Support the 24/7 operations of critical IT services (may include occasional on-call duties).

Lead and assist in the setup, maintenance, and retirement of storage hardware and software.

3. Project Support

Participate in IT projects, such as system upgrades, cloud migrations, and new platform deployments.

Lead and assist with disaster recovery testing and ensure systems meet basic security and compliance standards.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.

3 - 5 years of experience in IT infrastructure, system administration, storage, or backups related.

Basic hands-on experience or familiarity with storage and backup tools.

Relevant certification(s) is / are a plus, but not mandatory

Good understanding of enterprise storage (SAN/NAS) and backup/recovery concepts.

Strong problem-solving skills and a willingness to learn new technologies.

Ability to follow security, compliance, and regulatory guidelines.

Good communication skills and the ability to work well within a team.

Fluent in English and Chinese (Cantonese & Mandarin) required

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.

Incorporated in Hong Kong in 1918, The Bank of East Asia, Limited (\"BEA\") is dedicated to providing comprehensive wholesale banking, personal banking, wealth management, and investment services to its customers in Hong Kong, the Chinese Mainland, and other major markets around the world.

BEA is a leading Hong Kong-based financial services group listed on The Stock Exchange of Hong Kong, serving the needs of customers throughout Greater China and beyond, with total consolidated assets of HK$891.4 billion (US$113.5 billion) as of 30 June 2025. BEA also operates one of the largest branch networks in Hong Kong, with 47 branches, 41 SupremeGold Centres, and 3 i-Financial Centres.

Incorporated in Hong Kong in 1918, The Bank of East Asia, Limited (\"BEA\") is dedicated to providing comprehensive wholesale banking, personal banking, wealth management, and investment services to its customers in Hong Kong, the Chinese Mainland, and other major markets around the world.

BEA is a leading Hong Kong-based financial services group listed on The Stock Exchange of Hong Kong, serving the needs of customers throughout Greater China and beyond, with total consolidated assets of HK$891.4 billion (US$113.5 billion) as of 30 June 2025. BEA also operates one of the largest branch networks in Hong Kong, with 47 branches, 41 SupremeGold Centres, and 3 i-Financial Centres.