Senior Technical Services Manager (Enterprise Platform Support)-IT Infra & Ops

The Bank of East Asia, Limited; Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Job summary

The Bank of East Asia, Limited (BEA) in Hong Kong seeks a Senior Technical Services Manager to oversee enterprise platform support across mainframe, Unix/Linux, databases, middleware and container platforms. You will ensure on-time delivery and rigorously apply controls per BEA standards.

Lead multiple infra teams (20+), drive platform modernization, security, and automation in line with BEA's business strategy, and contribute to budgeting and investment proposals.

Qualifications

• University graduate in Computer Science or related discipline.
• Over 12 years in IT with at least 5 years in IT management.
• Solid experience across IT infrastructure platforms including mainframe, Unix/Linux, databases, middleware, and container platforms.
• Knowledge of platform security, virtualization, vulnerability and patch management, monitoring and observability.
• Experience in private/public cloud management is an advantage.
• Strong project management, leadership, and stakeholder management skills; able to lead large teams.
• Certifications such as ITIL, PMP, and/or CSM/PSM are advantageous but not mandatory.
• Proficiency in English and Chinese (Cantonese & Mandarin).

Responsibilities

• Plan, direct, coordinate, and control delivery of IT infrastructure services across domains.
• Lead multiple infrastructure teams to ensure performance, resilience and security of IT systems.
• Develop department budgets, resource planning and infrastructure investment proposals.
• Prepare strategic plans and proposals for IT deployments including modernization and automation roadmaps.
• Ensure compliance with regulations and risk controls (e.g., HKMA).
• Establish and enforce standards for configuration management, monitoring, and patch management.
• Develop staff through cross-training and succession planning.

Skills

Team leadership

Stakeholder management

Project management

Communication skills

Risk awareness

Education

Bachelor's degree in Computer Science or related

Tools

Kubernetes/OpenShift

Unix/Linux

Mainframe

ITIL/PMP/CSM/PSM advantages

Job description

Senior Technical Services Manager (Enterprise Platform Support)-IT Infra & Ops

Responsible for planning, directing, coordinating and controlling the delivery of IT infrastructure services across 3 of domains (mainframe, distributed, database, middleware and container platforms)

Ensuring the IT infrastructure related projects are delivered on time & relevant controls are performed accurately & properly according to the Bank's standard procedures

Assist in preparation of department budget, resource planning and infrastructure investment proposals

Prepare strategic plan and proposal on information technology deployments in line with the Bank's business strategy, including platform modernization and automation roadmaps

Lead and support multiple infrastructure teams to ensure optimal performance, resilience and security of IT systems

Supervise the teams managing platforms’ administrations and operations

Establish and enforce standards for configuration management, monitoring, vulnerability & patch management across all managed platforms

Develop the relevant staff with the right kinds and level of skill, including cross-training and succession planning across platform and automation teams

Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators (e.g. HKMA) and the Bank, and carry out duties with high integrity; and

Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day to day work

Requirements

University graduate, preferably major in Computer Science or related disciplines

Preferably over 12 years' experience in the IT sector, with at least 5 years in an IT management role;

Solid experience across IT infrastructure platforms, including Mainframe, Unix/Linux, databases, middleware, and container platforms (Kubernetes / Red Hat OpenShift)

Good knowledge of platform security, virtualization, vulnerability & patch management, monitoring and observability processes

Experience in private/public cloud infrastructure management will be an advantage

Good project management and leadership skills, with proven ability to manage multiple technical teams with +20 team size and large-scale infrastructure programs

Holder of professional certifications such as ITIL (Foundation or higher), PMP (Project Management Professional) and/or Certified Scrum Master (CSM/PSM) is considered as advantage but not a must

A team leader with strong communication skills, stakeholder management ability and risk awareness

Good command of both spoken and written English and Chinese (Cantonese & Mandarin)

Incorporated in Hong Kong in 1918, The Bank of East Asia, Limited ("BEA") is dedicated to providing comprehensive wholesale banking, personal banking, wealth management, and investment services to its customers in Hong Kong, the Chinese Mainland, and other major markets around the world.

BEA is a leading Hong Kong-based financial services group listed on The Stock Exchange of Hong Kong, serving the needs of customers throughout Greater China and beyond, with total consolidated assets of HK$891.4 billion (US$113.5 billion) as of 30 June 2025. BEA also operates one of the largest branch networks in Hong Kong, with 47 branches, 41 SupremeGold Centres, and 3 i-Financial Centres.