Customer Services Officer (Teller) - Personal Banking

The Bank of East Asia, Limited; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

The Bank of East Asia, Limited seeks a Customer Services Officer (Teller) to join Personal Banking. You will provide high-quality counter services to customers, handle daily transactions, and assist clients with a range of banking needs while upholding BEA's standards.

Strong communication in English and Cantonese, plus basic PC skills, are essential. Prior teller experience and a customer-oriented attitude will help you succeed in a busy Hong Kong branch.

Qualifications

• HKCEE/HKDSE completed with five subjects including Chinese, English and Mathematics.
• Customer service experience in banking or retail preferred.
• Good communication and presentable with strong teamwork.

Responsibilities

• Provide high-quality counter services to customers.
• Handle daily financial transactions and customer inquiries.
• Refer customers to colleagues for other financial needs.
• Deliver timely, courteous service and resolve issues.
• Follow risk controls and regulatory guidelines.
• Maintain accuracy and integrity in daily work.

Skills

Customer service

Cash handling

Bilingual EN/CN

Basic PC skills

Education

HKCEE/HKDSE including Chinese, English & Mathematics

Job description

Customer Services Officer (Teller) - Personal Banking

Branch - Customer Services Officer (Teller) (Job ID 5212)

Job Responsibilities

Provide highquality and customer-friendly counter services to customers

Handle daily financial transactions and customers' enquiries

Refer Customers to respective colleagues in satisfying customer's other financial needs

Provide excellent service in handling customer issues and enquiries in a timely, problem-free and responsive manner

Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and

Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work

Requirements

Attained Level 2/Grade E or above in 5 subjects in HKCEE / HKDSE including Chinese, English and Mathematics, equivalent or above

At least 1.5 years of teller experience

Strong desire to develop career in banking industry

Customer-oriented, independent, pro-active, and presentable

Strong commitment and good communication skills

Basic PC knowledge

Good command of both spoken and written English and Chinese

Incorporated in Hong Kong in 1918, The Bank of East Asia, Limited ("BEA") is dedicated to providing comprehensive wholesale banking, personal banking, wealth management, and investment services to its customers in Hong Kong, the Chinese Mainland, and other major markets around the world.

BEA is a leading Hong Kong-based financial services group listed on The Stock Exchange of Hong Kong, serving the needs of customers throughout Greater China and beyond, with total consolidated assets of HK$891.4 billion (US$113.5 billion) as of 30 June 2025. BEA also operates one of the largest branch networks in Hong Kong, with 47 branches, 41 SupremeGold Centres, and 3 i-Financial Centres.

Incorporated in Hong Kong in 1918, The Bank of East Asia, Limited ("BEA") is dedicated to providing comprehensive wholesale banking, personal banking, wealth management, and investment services to its customers in Hong Kong, the Chinese Mainland, and other major markets around the world.

BEA is a leading Hong Kong-based financial services group listed on The Stock Exchange of Hong Kong, serving the needs of customers throughout Greater China and beyond, with total consolidated assets of HK$891.4 billion (US$113.5 billion) as of 30 June 2025. BEA also operates one of the largest branch networks in Hong Kong, with 47 branches, 41 SupremeGold Centres, and 3 i-Financial Centres.

What can I earn as a Customer Service Representative