IT Application Support Engineer (Windows/Linux, Oracle)

Vanderlande Industries Hong Kong Limited; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

Vanderlande Industries Hong Kong Limited is seeking a Software Engineer I to support Baggage Handling System software at Hong Kong International Airport (T1). You will monitor health, troubleshoot incidents, and collaborate with vendors and airport operations to ensure system availability.

The role requires IT operations experience, Linux/Windows proficiency, and familiarity with Oracle WebLogic. This position may involve on-site and remote support during critical operations and scheduled

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 5 years of experience in software/system support or IT operations.
• Experience in airport or industrial automation systems preferred.
• Strong knowledge of Linux/Windows Server environments.

Responsibilities

• Monitor system health and performance of BHS software, databases, and interfaces.
• Investigate and troubleshoot incidents using logs and traces; coordinate with vendors or teams.
• Plan and execute system maintenance, patches, and upgrades with project teams.
• Review database logs and middleware to support troubleshooting and performance.
• Document incidents, changes, and performance reports for management.
• Provide on-site or remote support during critical operations or maintenance windows.
• Communicate with Helpdesk, operations, and development teams to resolve cross-domain issues.

Skills

Linux

Windows Server

Java logs

XML messages

WebLogic

Oracle DB

TCP/IP

Incident tools

Ticketing systems

Communication

Education

Bachelor’s Degree in Computer Science/IT

Tools

ServiceNow

Jira

Job description

Software Engineer I |Hong Kong| Full Time

Job Summary:

The Software Support Engineer is responsible for providing IT operational and technical support for the Baggage Handling System (BHS) software at Hong Kong International Airport (T1). The role involves monitoring, maintaining, and troubleshooting the system’s software components to ensure smooth baggage flow and system availability. The engineer will work closely with other support teams, vendors, and airport operations to resolve incidents, implement system updates, and ensure the system is healthy.

Key Responsibilities:

System Monitoring & Health Check

Perform daily system health checks to ensure the BHS software, databases, and interfaces are operating correctly.

Monitor system performance and logs to detect anomalies, performance issue, or potential failures.

Validate communication between subsystems and ensure data consistency across all integration systems.

Incident & Problem Management

Investigate and troubleshoot system issues, analyzing XML data, Java logs, and WebLogic server logs to identify root causes.

Escalate and coordinate with the Helpdesk, vendors, or other support teams for issues requiring higher-level support.

Prepare detailed incident and problem reports, including root cause analysis and corrective/preventive actions.

Ensure incidents are resolved within the agreed SLA and maintain proper documentation in the ticketing system.

System Maintenance & Change Management

Plan, coordinate, and execute system maintenance activities, including backups, log archiving, and cleanup tasks.

Support system upgrades, patches, and software enhancements in collaboration with the project or development teams.

Participate in testing activities for new releases, patches, and configuration changes prior to deployment in the production environment.

Database & Middleware Administration

Perform basic Oracle Database maintenance and monitoring to ensure database health and performance.

Review database logs, SQL errors, and application queries to assist in troubleshooting application-related issues.

Monitor and manage Oracle WebLogic servers and related middleware components.

Documentation & Reporting

Maintain up-to-date system documentation including configuration details, procedures, and change logs.

Prepare incident and performance reports for management and operations review.

Document recurring issues and resolutions for knowledge sharing and future reference.

Communicate effectively with the Helpdesk, hardware, and network teams to resolve cross-domain issues.

Liaise with project teams for new deployments, enhancements, or system transitions to ensure operational readiness.

Provide on-site or remote support during critical operations, system downtime, or scheduled maintenance windows.

Requirements:

Education & Experience:

Bachelor’s Degree in Computer Science, Information Technology, or related field.

Minimum 5 years of experience in software/system support or IT operations, preferably in airport or industrial automation systems.

Technical Skills:

Strong knowledge of Linux/Windows Server environments.

Experience in reading and analyzing Java logs, XML messages, and WebLogic server logs.

Basic knowledge of Oracle Database administration (SQL queries, monitoring, troubleshooting).

Familiar with system integration concepts, TCP/IP, and client-server architecture.

Understanding of incident management tools and ticketing systems (e.g., ServiceNow, Jira, or similar).

Soft Skills:

Strong analytical and problem-solving skills.

Excellent communication and documentation ability.

Capable of working under pressure in a 24×7 operational environment.

Proactive attitude with willingness to learn and support new technologies.

Location/Expected Hours of Work:

Location: Hong Kong InternationalAirport, T2

Working hours:Shift (8 Hours or 12 Hours)