Senior System Support Engineer (Airport, Data Center, 24/7 Shift)

Classy Wheeler Limited; Hong Kong; On-site; HKD 420,000 - 680,000; Full time

Benefits offered by this job

Travel allowance

10 days annual leave

Medical subsidy

Job summary

Classy Wheeler Limited is seeking a capable Data Center Operations Supervisor to oversee daily airport-area IT infrastructure. You will monitor servers, networks, and incident workflows while leading a small technical team through rosters and shift schedules, ensuring high availability and rapid resolution of issues.

The role requires hands-on data center experience, server and networking knowledge, and the ability to work in a 24/7 environment.

Qualifications

• Bachelor-level or higher IT qualification is required.
• Minimum of 3 years hands-on data center operations experience.
• Experience supervising small technical teams and managing shift rosters.
• Solid understanding of server systems and basic networking.
• Willingness to work in airport area and handle shift duties.

Responsibilities

• Monitor and manage daily data center operations for airport infrastructure.
• Supervise a small technical team, oversee rosters, shift scheduling, and mentor staff.
• Monitor server health, network connectivity, and system alerts; troubleshoot issues.
• Coordinate incident response workflows and escalate to higher tiers as needed.
• Perform routine hardware maintenance and maintain operation logs for compliance.

Skills

Data center operations

Team supervision

Shift scheduling

Troubleshooting

Problem-solving

Education

Higher Diploma or above in IT/CS

Job description

Company Description: A leading information technology services provider that delivers comprehensive, one-stop regional IT solutions and enterprise infrastructure support to clients across various industries.

Location: Airport Area

Nature: 1-Year Renewable Contract

Responsibilities

• Monitor and manage daily data center operations to ensure optimal performance, high availability, and continuous system reliability for airport infrastructure.
• Supervise a small technical team, oversee roster arrangements, handle shift scheduling, and mentor junior engineering staff to foster team efficiency.
• Monitor server health, network connectivity, and system alerts to promptly identify, troubleshoot, and resolve technical issues and infrastructure incidents.
• Coordinate incident response workflows and elevate complex or critical problems to higher-tier engineering teams in a timely manner.
• Perform routine hardware maintenance, infrastructure inspections, and maintain accurate operation logs, documentation, and system performance reports for compliance standards.

Requirements

• Possess a Higher Diploma or above in Information Technology, Computer Science, or a related technology discipline.
• Minimum of 3 years of hands-on technical experience within a data center operations environment.
• Demonstrated experience or capability in supervising small technical teams, managing junior engineering staff, and handling shift rosters.
• Solid understanding of server systems, basic networking concepts, and data centre facilities infrastructure.
• Willingness to work in the airport area and handle shift duties.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.

Employment terms

• Compensation packages include a travel allowance, 10 days of annual leave, and a medical subsidy.
• Shift pattern involves a 24/7 rotating schedule (7:00 AM - 7:00 PM / 7:00 PM - 7:00 AM) for the first two months, transitioning to standard office hours (Monday to Friday, 9:00 AM - 6:00 PM) thereafter.