Senior Solutions Engineer: Digital Experience & AI

Cisco; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Cisco ThousandEyes is seeking a seasoned Solutions Engineer to drive technical engagements in Hong Kong. You will partner with sales to showcase ThousandEyes capabilities, architect deployments, and guide customers through trials to demonstrate business value.

You will work with Product, Marketing, and Customer Success to translate complex network and application telemetry into practical solutions, ensuring customer success and growth in APAC.

Qualifications

• 10+ years of relevant industry experience, 5+ years of solution engineer preferred.
• Excellent presentation, communication, and problem‑solving skills
• Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
• Knowledge of application and network infrastructures
• Knowledge of unified communications
• Experience with application and network performance analysis solutions
• Experience with packet analysis of network and application protocols
• Experience with scripting languages (e.g., Python, Perl, Javascript)
• Experience with Apple, Linux and Microsoft operating systems
• Experience with AI/Automation tools e.g. Ansible, Cursor, Claude, etc.

Responsibilities

• Support the technical sales process and assist in technical prospecting
• Demonstrate solutions to showcase capabilities and use‑cases
• Build and maintain a trusted advisor relationship with customers
• Support customers during solution trials and deployment
• Scope and architect solution deployments
• Present to decision makers during trial wrap‑up meetings
• Collaborate with Solutions Engineering teams in meetings and reviews
• Share technical challenges and ways to overcome and improve material
• Interact with Marketing to support events, blogs, and white papers
• Provide feedback to Product Management and Engineering to drive strategy
• Coordinate with Customer Success to extend post‑sales support

Skills

Presentation skills

Communication

Problem solving

Network protocols

Network infrastructures

Unified communications

Performance analysis

Packet analysis

Scripting (Python/Perl/JS)

OS: Windows/Linux/macOS

AI/Automation tools

Tools

Ansible

Cursor

Claude

Python

Perl

JavaScript

Job description

Cisco ThousandEyes is seeking a seasoned Solutions Engineer to drive technical engagements in Hong Kong. You will partner with sales to showcase ThousandEyes capabilities, architect deployments, and guide customers through trials to demonstrate business value.

You will work with Product, Marketing, and Customer Success to translate complex network and application telemetry into practical solutions, ensuring customer success and growth in APAC.