Senior Service Operations & Training Lead

St. James' Settlement; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

St. James' Settlement in Wan Chai, Hong Kong, is seeking a service operations coordinator with a Bachelor's degree and at least 3 years of experience.

The role focuses on coordinating resources, implementing operation plans, and ensuring smooth service delivery. You will collaborate with cross-functional teams, assist in training tasks, and help optimize workflows while supporting service users with care plans and inquiries.

Qualifications

• Bachelor's degree holder in business, communications, social science, social work, or related discipline.
• Minimum of 3 years of work experience in service operations or related field.
• Strong knowledge of service operations and excellent organization and time management.
• Good communication and interpersonal skills for cross-functional collaboration.
• Analytical and problem-solving abilities to identify service gaps and trends.
• Ability to handle multiple tasks independently and meet tight deadlines with minimal supervision.

Responsibilities

• Support the execution of service operation strategies and plans.
• Coordinate resources and training tasks to ensure smooth service delivery.
• Collaborate with cross-functional teams and stakeholders.
• Help optimize service operation models, workflows, and protocols.
• Assist in evaluating technology solutions to enhance service operations and volunteers management.
• Provide direct support to service users, including development of care plan and answering user enquiries.
• Prepare regular project reports and perform ad hoc duties as required.

Skills

Service operations

Organisation

Time management

Communication

Cross-functional collaboration

Stakeholder management

Problem solving

Education

Bachelor's degree

Job description

St. James' Settlement in Wan Chai, Hong Kong, is seeking a service operations coordinator with a Bachelor's degree and at least 3 years of experience.

The role focuses on coordinating resources, implementing operation plans, and ensuring smooth service delivery. You will collaborate with cross-functional teams, assist in training tasks, and help optimize workflows while supporting service users with care plans and inquiries.