Service Quality & Risk Officer

St. James' Settlement

Hong Kong

On-site

HKD 279,000 - 469,000

Full time

14 days+

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Job summary

St. James’ Settlement in Hong Kong invites applications for a role focusing on enhancing service quality across the organization.

The successful candidate will assist in maintaining the service quality system, coordinate customer satisfaction surveys, and participate in internal audits and system reviews. You will support risk management and safety initiatives, contribute to policy development and performance indicators, and help manage service statistics and communication materials, including

Qualifications

Must hold a degree and have at least 3 years of relevant experience.
Strong analytical, organizational and interpersonal abilities.
Proficient in written Chinese and English.
Proficient in Microsoft 365 applications.
Experience in NGO or welfare services is an asset.

Responsibilities

Maintain the service quality system.
Coordinate customer satisfaction surveys and quality monitoring exercises.
Participate in internal audits and system reviews.
Assist in formulating policies, standards, guidelines and performance indicators (Risk & Safety Management).
Assist in risk management projects and safety management initiatives.
Manage service statistics and reports.
Coordinate internal and external communication materials, including website content, newsletters and service publications.