Senior Sales Representative

Novartis Farmacéutica; Hong Kong; On-site; HKD 300,000 - 540,000; Full time

Job summary

Novartis Farmacéutica is seeking a Sales Representative in Hong Kong to drive customer interactions and sales growth while upholding a compliant and ethical approach. You will identify high-potential healthcare professionals, build deep relationships, and deliver value-driven experiences across multiple engagement channels.

The role emphasizes partnerships with HCPs, cross-functional collaboration, and articulation of customer insights to support strategic campaigns and product indications.

Qualifications

• Experience in Sales in Healthcare/Pharma or related sectors.
• Established network targeting healthcare professionals and stakeholders.
• Ability to build deep relationships with customers and patients while driving compliant growth.

Responsibilities

• Identify and prioritize high-potential customers among HCPs and stakeholders.
• Drive sales performance through positive customer experiences.
• Engage and build relationships with customers to foster long-term partnerships.
• Lead value-based conversations to understand customer challenges and opportunities.
• Personalize customer engagement journeys reflecting preferences and channels.
• Collaborate with cross-functional teams to address unmet needs and opportunities.
• Gather and translate customer insights to inform campaigns and content.

Skills

Key Account Management

Communication Skills

Compliance

Conflict Management

Cross-Functional Coordination

Customer Insights

Professional Ethics

Negotiation Skills

Selling Skills

Technical Skills

Job description

Hong Kong Special Administrative Region, China

Summary

-The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner

About the Role

Major accountabilities:

• Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions.
• Drive sales performance through the skilful orchestration of positive customer experiences
• Engage and Build Relationships.
• Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities.
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels.
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment.
• Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time).
• Develop Deep Customer Insights and Understanding -Gather insights on the customer’s business to uncover what is important to them.
• Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations.
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans.
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans.
• Deliver Value to Customers and Patients.
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
• Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions.
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
• Live by Novartis Code of Ethics and Values and Behaviors.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
• Distribution of marketing samples (where applicable)

Key performance indicators:

• Brand performance and sustainability

Work Experience:

• Established Network to target Customer Group desirable.
• Sales in Healthcare / Pharma / related business.

Skills:

• Key Account Management
• Communication Skills
• Compliance
• Conflict Management
• Cross-Functional Coordination
• Customer Insights
• Professional Ethics
• Negotiation Skills
• Selling Skills
• Technical Skills

Languages:

Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Hong Kong Special Administrative Region, China