Senior Sales

Songmont Oversea Limited; Hong Kong; Sur place; HKD 246 000 - 391 000; Plein temps

Avantages offerts par ce poste

Annual leave

Medical insurance

Employee shopping discount

Brand-exclusive gifts

Résumé du poste

Songmont Oversea Limited in Hong Kong invites a Store Customer Advisor to be a brand ambassador in-store. You will welcome clients, provide personalized styling, share leather craftsmanship, and build VIP relationships while striving to hit personal and store sales targets.

You will develop VIP clients, use CRM to record preferences, manage clienteling, and perform stock and display duties, while delivering a premium, culturally attentive shopping experience to local and international customers.

Qualifications

• Fluent in Cantonese and English, able to communicate seamlessly with local customers, mainland visitors, and overseas customers.
• 1 year or more experience as an SA in luxury goods, high-end leather goods, or fashion retail; VIP customer management experience preferred.
• Passionate about leather, fashion, and lifestyle aesthetics, with good aesthetic sense and excellent customer service.
• Goal-oriented with stable customer development ability and understanding of long-term customer relationship management.
• Familiar with Hong Kong high-end retail service standards; CRM experience preferred.
• Able to work mall store shifts, weekends and public holidays.
• Hold valid Hong Kong work authorization.

Responsabilités

• Act as a brand ambassador, providing personalized styling advice and a premium shopping experience.
• Proactively develop and maintain VIP customers; use CRM to record preferences and conduct clienteling.
• Achieve personal sales KPIs; collaborate with team to meet store targets; cross-sell and upsell.
• Maintain in-store displays and brand standards; manage inventory and stock intake.
• Assist with VIP activities and brand experience event planning and execution.
• Handle after-sales inquiries and respond to customer feedback to maintain brand reputation.
• Work rotating shifts to support daily store operations and maintain store atmosphere.

Connaissances

VIP customer management

Communication

Brand storytelling

Customer relationship building

Outils

CRM systems

Description du poste

As a Store Customer Advisor (SA), you will be the brand's direct representative, responsible for welcoming customers to the store. Through professional and meticulous service, you will discover customer needs, share leather craftsmanship and product stories, build long-term VIP customer relationships, and achieve personal and store sales targets.

Key responsibilities

• Act as a brand ambassador, providing personalized styling advice to customers, explaining leather, craftsmanship and brand stories, and delivering a premium shopping experience
• Proactively develop and maintain VIP customers, use CRM systems to record customer preferences, conduct long-term customer management (Clienteling), and increase repeat purchases
• Achieve personal sales KPIs, work with the team to complete store sales targets, and execute cross-selling and upselling
• Maintain in-store merchandise displays and visual presentation according to brand standards, manage inventory, stock intake, and inventory management
• Assist with VIP activities and brand experience event planning and execution
• Handle after-sales inquiries, respond appropriately to customer feedback, and maintain brand reputation
• Work rotating shifts to support daily store operations, maintain store cleanliness and brand atmosphere

About you

• Fluent in Cantonese and English, able to communicate seamlessly with local customers, mainland visitors, and overseas customers
• 1 year or more experience as an SA in luxury goods, high-end leather goods, or fashion retail; VIP customer management experience preferred
• Passionate about leather, fashion, and lifestyle aesthetics, with good aesthetic sense, enjoy communicating with people, and genuine and empathetic in customer service
• Goal-oriented with stable customer development ability and understanding of long-term customer relationship management
• Familiar with Hong Kong high-end retail service standards, with CRM customer management system experience preferred
• Able to accept shopping mall store shift work, weekend and public holiday duties
• Hold valid Hong Kong work authorization
• Competitive salary: base salary plus high commission, monthly salary HK$22,000 – HK$35,000 (depending on experience and performance)
• Benefits: annual leave, medical insurance, employee shopping discount, brand-exclusive gifts
• Opportunity to join the founding team of a new brand store in Hong Kong with clear career progression path (SA → Senior SA → Assistant Store Manager → Store Manager)
• Comprehensive product and brand culture training, in-depth understanding of leather craftsmanship and Eastern aesthetics
• Open team atmosphere, not a rigid luxury brand sales model, ability to share brand stories with customers in your own way

About us

Songmont (山下有松) originates from China and is a light luxury leather goods brand featuring Eastern aesthetics. It is committed to handcrafted leather craftsmanship, creating enduring and aesthetically pleasing handbags, fragrances, and lifestyle accessories through restrained and natural design. Following the overseas store in Bangkok, Thailand, our Hong Kong Causeway Bay flagship store is about to open. We share contemporary Eastern craftsmanship and lifestyle aesthetics with local Hong Kong customers and global travelers through our products and services.