Full Time Senior Sales Associate & Supervisor

Royal Selangor HK Limited; Hong Kong; On-site; HKD 360,000 - 600,000; Full time

Benefits offered by this job

Staff discount

Health benefits

Career development

Job summary

Royal Selangor HK Limited in Hong Kong's Central and Western District is seeking a dynamic Full Time Senior Sales Associate & Supervisor to lead a luxury retail team and deliver exceptional customer service. You will supervise junior staff, drive sales, manage stock, and uphold premium store standards in a fast-paced environment.

The successful candidate will have 4–6 years of retail experience in luxury goods, strong bilingual Cantonese and English, and proven leadership with cash handling, POS

Qualifications

• 4–6 years of retail sales experience in high-end luxury, premium lifestyle or artisanal collectibles.
• Experience in supervisory or senior sales role for at least 2 years.
• Ability to engage customers and lead team members effectively.
• Experience in daily opening/closing procedures, cash/banking management, visual merchandising, and floor coaching.
• Excellent product knowledge and ability to explain features and benefits to customers.
• Proven track record in achieving and exceeding sales targets.
• Experience in stock management, visual merchandising and store operations.
• Proficiency with point-of-sale systems and retail management software.
• Fluency in Cantonese & English; Mandarin business fluent for Mainland Chinese high-net-worth tourists.

Responsibilities

• Provide exceptional customer service and product knowledge to promote our range of products and drive sales.
• Supervise and support junior sales associates, providing guidance, training and mentoring.
• Manage stock levels, merchandising displays and store presentation to maintain high visual standards.
• Process transactions accurately using point-of-sale systems.
• Handle inquiries, complaints and concerns with professionalism and resolve issues promptly.
• Assist in opening and closing store procedures, including cash handling and reconciliation.
• Collaborate with management to implement sales strategies and promotions.
• Monitor and ensure compliance with company policies and safety standards.
• Build and maintain strong customer relationships to encourage repeat business and loyalty.

Skills

Retail leadership

Customer service

Cash handling

Stock management

Visual merchandising

Product knowledge

VIP relationship management

Cross-selling

Team coaching

Bilingual Cantonese/English

Tools

POS systems

Retail management software

Job description

Full Time Senior Sales Associate & Supervisor

About the role

Royal Selangor HK Limited is seeking a dynamic and experienced Full Time Senior Sales Associate & Supervisor to join our retail team in the Central and Western District. This is a full-time position where you will play a pivotal role in delivering exceptional customer service whilst supervising and supporting junior team members. As a Senior Sales Associate & Supervisor, you will be instrumental in driving sales performance, maintaining store standards, and creating an outstanding shopping experience that reflects our brand values and commitment to excellence.

What you'll be doing

Provide exceptional customer service and product knowledge to customers, promoting our range of products and driving sales

Supervise and support junior sales associates, providing guidance, training and mentoring to ensure team performance and development

Manage stock levels, merchandising displays and store presentation to maintain high visual standards

Process transactions accurately and efficiently using point-of-sale systems

Handle customer inquiries, complaints and concerns with professionalism and resolve issues promptly

Assist in opening and closing store procedures, including cash handling and reconciliation

Collaborate with management to implement sales strategies and promotional activities

Monitor and maintain compliance with company policies, health and safety standards

Build and maintain strong customer relationships to encourage repeat business and loyalty

What we're looking for

Minimum 4–6 years of retail sales experience in high-end luxury, premium lifestyle, or artisanal collectibles, with at least 2 years in a supervisory or senior sales role.

Strong communication and interpersonal skills with the ability to engage customers and lead team members effectively

Experience in daily opening/closing procedures, cash/banking management, visual merchandising, and floor coaching.

Excellent product knowledge and the ability to explain features and benefits to customers

Demonstrated ability to achieve and exceed sales targets consistently

Experience in stock management, visual merchandising and store operations

Proficiency with point-of-sale systems and retail management software

Ability to work flexibly, including weekends and public holidays as required

Strong organisational and time management skills with attention to detail

Ability to articulate brand heritage, tell product stories, and overcome pricing objections gracefully.

Proven track record in VIP relationship management, cross-selling, and handling custom/gifting inquiries.

Leadership qualities and the ability to motivate and support team members

Fluency in Cantonese & English Fluent/Professional (essential for luxury corporate buyers and Western/expat foot traffic at ifc). Mandarin: Business Fluent (essential to engage Mainland Chinese high-net-worth tourists).

About us

Royal Selangor HK Limited is a leading retailer in the consumer products sector, renowned for our commitment to quality, craftsmanship and exceptional customer experiences. With a rich heritage spanning generations, we pride ourselves on offering premium products that enhance our customers' lives. Our brand is built on values of integrity, excellence and innovation, and we are dedicated to creating a welcoming environment where both customers and employees thrive. We are committed to fostering a positive workplace culture that celebrates diversity and encourages professional growth.

What we offer

Competitive salary and performance-based incentives

Career development and advancement opportunities within a growing retail organisation

Comprehensive staff discount on our product range

Employee benefits including health and wellness support

A supportive and inclusive team environment with opportunities for training and skill development

The opportunity to work with a respected and established brand in the retail sector